Pegasus R6 slowdown abnormally

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  • Last Post 06 December 2016
Noor Kurdi posted this 02 December 2016

Hi

My Pegasus R6 12TB Becomes very slow to the point that he can not read small files, devices lights do not work together, it's go back to work perfectly only for a few moments then freezes for long periods.

It works with difficulty, such as opening a window.

sometime works well.

 

Thanx,

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Raghuraman Kannan posted this 03 December 2016

Hi Noor,

In order to find the exact problem we need to check latest subsystem report. Please save an report using the below steps and upload it to this post.

- Open Promise Utility

- Click subsystem information icon on the top of the window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this post.

 

You can also open a case at support.promise.com website and upload the files to that case.

Thanks

 

 

Noor Kurdi posted this 03 December 2016

Well, this is the report, thanks in advance.

Devendra Kumar posted this 03 December 2016

HI Noor,

I couldn't find any attached file. Could you please re-attach the report once again.

Thank you

Dev

Noor Kurdi posted this 03 December 2016

He tells me "File extension not allowed"

Noor Kurdi posted this 03 December 2016
Devendra Kumar posted this 03 December 2016

Hi Noor,

Could you please register your product and open a case at support.promise.com website and upload the files to that case.

Regards

Dev

Devendra Kumar posted this 03 December 2016

 HI Noor,

I have verified the report , could see that PD3 (Physical drive ) has encountered smart error and the drive needs to be replaced. Please replace the PD3 and perform rebuild on the new drive.

Please find the below link refers to compatibility list.

http://promise.com/DownloadFile.aspx?DownloadFileUID=4279

Note : Always eject the Pegasus volume before shutdown the unit.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
    FLAG    VALUE WORST THRESH TYPE      UPDATED    WHEN_FAILED  RAW_VALUE
==============================================================================
  1 Raw_Read_Error_Rate     
    0x000b  087   087   016    Pre-fail  Always     -            91
  2 Throughput_Performance  
    0x0005  111   111   054    Pre-fail  Offline    -            165
  3 Spin_Up_Time            
    0x0007  133   133   024    Pre-fail  Always     -            429 (Average 430)
  4 Start_Stop_Count        
    0x0012  100   100   000    Old_age   Always     -            226
  5 Reallocated_Sector_Ct   
    0x0033  100   100   005    Pre-fail  Always     -            43

Regards

Dev

 

Noor Kurdi posted this 03 December 2016

Thanks for the help

Can i replace the hard disk and rebuild on the new drive without loss of data?

Devendra Kumar posted this 03 December 2016

Hi Noor,

The Logical drive has been configured with RAID5 configuration which can hold one drive fault tolerance. Yes, you can replace and perform rebuild on the new drive without loss of data.

Regards

Dev

Noor Kurdi posted this 03 December 2016

Thanks, I will give a try.

Noor Kurdi posted this 06 December 2016

Hello,

How long it takes this rebuild?

Because I am in the middle of a project and to arrange time.

Thanx,

Venkatachalam Settu posted this 06 December 2016

Hi,

The rebuild process will take maximum 5 to 6 hours to gets completed. Please make sure to set the rebuild rate "high" on background activities tab.

Thank you.

 

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