Pegasus R6 RAID-System – trouble

Patrick Kraus posted this 12 December 2017 - Last edited 12 December 2017

Hello,

"Pegasus R6" RAID-System was running for years

– and now suddenly it is totally confusing and frustrating.

It started with the fact that one could not access "suddenly"

A plate in the RAID lights red, but that alone may not mean a "total failure", right?

- At the moment, it either does not appear on the network at all

- appears, but I can not access

- I can access, but nothing to copy

I have already replaced the "red" hard disk with an other one

and started a "rebuild" manually. But that seems to hang up...

Could someone here kindly take a look at my "Promise Utility - Service Report" ?

I do not know how to continue.

Thank you in advance

Attached Files

3 Comments

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Venkatachalam Settu posted this 12 December 2017

Hi,

Please share the Subsystem report of the unit to Promise Technical support to analyze further.

Thank you.

Patrick Kraus posted this 13 December 2017

Hello there, i had to convert it to a pdf-file. Thank you so much for reviewing it !!

Venkatachalam Settu posted this 09 January 2018

Patrick,

Please open a case at http://support.promise.com or call at (408) 228-1500 to troubleshoot the issue.

Thanks.!