Pegasus R6 not staying mounted to MacBook Pro

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  • Last Post 2 weeks ago
Alan Balch posted this 2 weeks ago

I've recently started working from home and I brought my Pegasus R6 home with me. It does not stay mounted to my MacBook Pro however and I'm not sure why. I can unplug the R6 from the Mac and plug it back in and it still isn't mounting. Any help would be appreciated.

Thank you.

Raghuraman Kannan posted this 2 weeks ago

Hi Alan,

We would like to know the light status on the device. Also let us know if this is a direct connection or connected via any adapter.

You can also open a case at https://support.promise.com/ for further  assistance.

Thanks !

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