Pegasus R6 not staying mounted to MacBook Pro

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  • Last Post 25 March 2020
Alan Balch posted this 23 March 2020

I've recently started working from home and I brought my Pegasus R6 home with me. It does not stay mounted to my MacBook Pro however and I'm not sure why. I can unplug the R6 from the Mac and plug it back in and it still isn't mounting. Any help would be appreciated.

Thank you.

Raghuraman Kannan posted this 25 March 2020

Hi Alan,

We would like to know the light status on the device. Also let us know if this is a direct connection or connected via any adapter.

You can also open a case at https://support.promise.com/ for further  assistance.

Thanks !

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