Pegasus R6 from 2016, suddenly not mounting

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  • Last Post 10 April 2024
jon B Huseby posted this 08 April 2024

Hi there,

 

Pegasus R6 from 2016, is suddenly not mounting. It's connected to Mac Studio, tb2 to usb3 adapter. macos Ventura. 

do you know similar cases or can you help me?

 

regards,

 

jon 

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R P posted this 08 April 2024

Hi Jon,

If it was working but suddenly stopped mounting then we need more information.

* Are there any red lights on the chassis or drive bays?

If there are any red lights take a service report, zip it, then upload it to your post.

If not, there may be filesystem damage. Open Disk Utility and run First Aid on the Pegasus disk.

jon B Huseby posted this 09 April 2024

Hi there,

I´m sorry, but I realised its the Pro R8 we´ve got. Now it just turns itself off right after powering. Its two RAIDS, 1 and 2. no actually mounted now, but no 2 did not. Reports are attached. 

Attached Files

R P posted this 10 April 2024

Hi Jon,

Please open a support ticket at support.promise.com.

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