Pegasus R6 fan problem

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Luke G posted this 09 June 2016

Since upgrading my firmware to version 5.04.0000.57 this week, my Pegasus R6 has become incredibly noisy. It seems like the fans are going full speed all the time now. I tried downgrading to version 56, but I'm still having this issue. 

Is there any way to manually control the fan speed?

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Jerry Lin posted this 30 June 2016

Hi Luke,

 

The fan in Pegasus can not be manually control.

If you think that is abnormal case, it might need to RMA.

 

Before we can process your request, kindly create an account and register your product to our support website.

Please find the link here: http://support.promise.com/      (Below Link is the manual “Register and Create Support Case on Promise Website".

https://fc.promise.com.tw/links/f5e5c8c1-eca9-4960-8221-f509cfaec264

 The system will connect you to our technical support in your region.

Should you have any questions regarding the registration, please do not hesitate to contact us.

Thanks for your understanding and cooperation.

 

Jerry Lin 

Paul Szilard posted this yesterday

Is it possible to replace the very noisy fans in the Pegasus R1, with some low noise ones?

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