12 November 2018
To help you on this issue, we need the subsystem report of Pegasus 2 R6. So could you please visit support.promise.com, register the product if it is not registered yet and create a web support case. In that case id kindly attach the subsystem report.
Kindly follow below steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it to this case.
Below is the Promise KB link to know how to attach files to the web support case: