Pegasus R6 dead drive replacement not showing up

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  • Last Post 4 weeks ago
Don Lampasone posted this 4 weeks ago

I had a bad sector on drive 6 so I replaced that drive.  I bought the exact same model and size drive, 2TB Toshiba DT01ACA2.  When I add the new drive in slot 6 nothing happens.  I open the promise ulitity and the new drive does not show up in the list of Physical Drives.  Does this mean I have a bad new drive?  Is there another way to check?   

So you know when I put the old Drive 6 in I keep getting the bad sector reading in the Promise utlity.  Are their steps I'm supposed to take with the old drive installed or should I be able to simply just replace the old drive with the new.  That's what I've tried so far with no success. 

Thanks.  

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Don Lampasone posted this 4 weeks ago

In case it's good to know the blue light is on for Drive 6.   It's just not showing up in the promise utility.

 

Thanks.

arunkumar b posted this 4 weeks ago

Hi Don,

We are sorry for the inconvenience caused to you.

Please try with other spare drive to see if it is detected.Just want to make sure when you put the old bad drive is it showing up in the Physical drive list?If only new drive is not showing up  then it could be bad drive

Please open a support case in https://support.promise.com to assist you better.

 

Regards

Arun

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