Pegasus R6 - bad sector during rebuilding

  • Last Post 31 July 2020
Viktor Kamenicky posted this 26 July 2020

Hi there,

I habe been a long user of the legacy Pegasus R6 disk array. During a some work my PD6 just went a bit crazy and than failed. Inserted a new one (1TB) a started a rebuilding process. During it Promise APP notified me I had a bad sector on PD4 (after 50 notifications) I paused the rebuilding process. After that a resumed it, now it is stuck at 49 percent. Does anybody know if there is a chance the data are recovarable or not?


Attached Files

Ranjith kumar posted this 31 July 2020

Hi Viktor,

In order to assist you on this, we need to analyse the subsystem report, 

please save and attach it to web support case at 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case:

Note: If you are unable reply to this web support case, it could be a issue with the pop up blocker on your browser. Please disable the pop up blocker and try to click on the case ID to open.


Promise Team