Pegasus R6

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  • Last Post 20 May 2020
Eamonn O Cualain posted this 18 May 2020

Hi guys,

 

My pegasus r6 raid is showing 4 out of the 6 blue lights on the front are now red and it is not mounting.

My son ejected the drives while I was working.... Can any help or have any suggestions?

Thanks Éamonn 

Ranjith kumar posted this 20 May 2020

Hi Eamonn,

In order to assist you on this issue, we need to analyse the subsystem report, please save and attach it to web support case. 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Below is the Promise KB link to know how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Kindly visit support.promise.com to create a web support case.

Regards,

Promise Team

 

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