Pegasus R4i NOISY & KEEPS WRITING

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  • Last Post 23 September 2020
Richard Dinh posted this 22 June 2020

I just purchased a Pegasus R4i MPX module for my Mac Pro to use as a Time Machine Backup. The backup has been complete for nearly 7 days now and the drive still keeps making noise all day and night. I've already installed the Promise Utility as well and it's confirmed the the first RAID5 sync is complete.

Any ideas how to get this mess under control? I'm very close to triggering a return because it's COMPLETELY defeats the purpose of owning a Mac Pro with SSDs.

Incredibly frustrating given how expense this thing MPX module is. 

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Ranjith kumar posted this 23 June 2020

Hi Richard,

In order to assist you on this we need to analyse the subsystem report, please save and attach it to web support case at support.promise.com. 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards,

Promise Team

 

 

John Cunningham posted this 23 September 2020

Richard Did you find out what was causing the noise? I'm experiencig abnormal noise as well and I haven't started using it yet. It's installed and sitting idle.

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