PEGASUS R4 Won't Mount or shutdown

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  • Last Post 18 February 2019
Olivier Danjon posted this 17 February 2019

Hi,

im working on imac pro on Mojave, since today my Pegasus R4 12TO is mouting and wont shutdown when i turn off my mac. I tried to plug in different port but nothing changed. Also, Promise Utility is not working anymore. 

I have an urgent work to finish, im afraid to unplug complety the Pegasus, im afraid it's not safe.

 

What should i do ?

Thanks

arunkumar b posted this 18 February 2019

Hi Olivier,

Please try another thunderbolt cable ,restart your Mac and Pegasus to see if it works.

If still same issue, please open support case in https://support.promise.com or reach support at +1 (408) 228-1500 to assist you on this issue

 

Regards

Arun

 

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