Today i came to work, powered on mac pro, then i realized my promise didn't go online. It looks that It's second and third tray is dead. What should i do? Restoring my Premiere Project files are enough for me. Thank you.
Pegasus R4 went offline
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- Last Post 26 October 2017
- Topic Is Solved
Kerem Mutluay
posted this
25 October 2017
- Last edited 25 October 2017
Venkatachalam Settu
posted this
25 October 2017
Hi,
As per the attached screenshot, PD 2 and PD 3 are marked as dead and logical drive went offline. Since two drives are marked as dead so there are possibilities for potential data loss.
Could you please let us know what exactly happened on the unit? Did you have any power outage?
Thank you.
Kerem Mutluay
posted this
25 October 2017
Hi,
We have UPS supply, It protects from power outage. Last night i had a video upload. I scheduled mac to shutdown at midnight. I saw confirmation email that video uploaded to server than approximately 2 hours later at 01:00 am mac should shutdown by itself.
Thanks
Venkatachalam Settu
posted this
25 October 2017
Hi,
It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue.You can call technical support at 408-228-1500 or reach out through support case at https://support.promise.com/.
Kerem Mutluay
posted this
26 October 2017
Thanks to you. I restored all of my files without data loss.
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Venkatachalam Settu
posted this
26 October 2017
Glad to hear from you. You are welcome.!
