Pegasus r4 red light

de cahouet ludovic posted this 22 October 2017

Hi,

i'm french

For 1 week, i've the second HD with a red light. Could you explain me why and the consequences, please ?

fot your information, my pegasus is connected with a external server (blackblaze backup) continuesly.

thancks for your help

Ludovic

2 Comments

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Raghuraman Kannan posted this 22 October 2017

Hi Ludovic,

Drives will have Red light on them when it is marked as DEAD. We have to check the logs and replace it if needed .

If your product is registered with Promise, please open a case @ https://support.promise.com with the subsystem logs for our review.

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case.

Thanks !

de cahouet ludovic posted this 22 October 2017

Thanks, i did what you said...

what i've to do next now ?