Pegasus3 R4 on Big Sur

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Marcus Adriansson posted this 05 September 2020

Hello!

First: I am aware that I have installed beta software and I will have to blame myself for getting a beta experience from that :)

But with that said... I installed the latest macOS Big Sur developer beta version (20A5364e) yesterday (since I am a developer of apps) and my Promise R4 wont mount anymore. Its present in system information (see screenshot) but not in disc utilities. Anyone else have this problem and is there a solution? I re-installed drivers and the "Promise utility-app" but no luck.

Thank you! :)

Best,
Marcus

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Robert Bousfield posted this 05 September 2020

Same behaviour here with a Pegasus2 R4 unit. It was working in previous beta versions so something has changed in the last release.

 

I downloaded the last R_MacDrv_V6.2.9 driver from the support page and after the installer finished the drive mounted. At this point I force Quit the installer as restarting reverts to the missing volume behaviour.

 

While it is mounted the Promise Utility also works as expected.

 

 

Rob

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Marcus Adriansson posted this 05 September 2020

Well look at that, it worked :) Thank you Rob!

Excited to see if it will get fixed in future versions of macOS or if Promise will release a driver update.

Robert Bousfield posted this 05 September 2020

Well look at that, it worked :) Thank you Rob!

 

Glad it helped :) Yes, hope this is fixed by Apple in the next release. I did file a Feedback Ticket to make them aware.

Eduardo Araquel posted this 08 September 2020

I downloaded the last R_MacDrv_V6.2.9 driver from the support page and after the installer finished the drive mounted. At this point I force Quit the installer as restarting reverts to the missing volume behaviour.

While it is mounted the Promise Utility also works as expected.

 

I attempted this but after the install completes and I force quit the installer, the drives do not mount. Is there some other trick I'm missing here?

 

Ed

Pieter Pretorius posted this 09 September 2020

Hi,

I cannot find this driver on the support page. Is a link possible?

 

Edit: I found the driver, did what you said, and it worked!!!!!!!!!!

 

Pieter.

Marcus Adriansson posted this 09 September 2020

I downloaded the last R_MacDrv_V6.2.9 driver from the support page and after the installer finished the drive mounted. At this point I force Quit the installer as restarting reverts to the missing volume behaviour.

While it is mounted the Promise Utility also works as expected.

I attempted this but after the install completes and I force quit the installer, the drives do not mount. Is there some other trick I'm missing here?

Ed

Hey Ed! No other "tricks" required, I ran the installer and when it was done I just force quit it instead of restarting my mac. Seems to be working for most ppl.

Best,
Marcus

Katsu Takenaka posted this 10 September 2020

Download and install the latest driver (PromiseSTEX) which wil be gone after you reboot Mac. So, in Terminal, execute this;

sudo kextload /System/Library/Extensions/PromiseSTEX.kext

Everytime you reboot Mac, you shoud do this. So, I have made small application by Automator and put it in login items. This is the same situation as that NAS fails to mount up through SMB.

Marcus Adriansson posted this 10 September 2020

Download and install the latest driver (PromiseSTEX) which wil be gone after you reboot Mac. So, in Terminal, execute this;

sudo kextload /System/Library/Extensions/PromiseSTEX.kext

Everytime you reboot Mac, you shoud do this. So, I have made small application by Automator and put it in login items. This is the same situation as that NAS fails to mount up through SMB.

 

Smart man! Worked nicely :) Thank you!

Best,
Marcus

Eduardo Araquel posted this 10 September 2020

Unfortunately I get the following error when I run this line in Terminal...

Executing: /usr/bin/kmutil load -p /System/Library/Extensions/PromiseSTEX.kext

Error: Error Domain=KMErrorDomain Code=1 "Error occurred while building cache: 

1: One or more binaries has an error which prevented linking.  See other errors.

2: Could not use 'com.promise.r2p.icon' because: Cannot find symbol for metaclass pointed to by '__ZN13Pegasus2R2USB10superClassE'.  Expected symbol '__ZN28IOSCSIPeripheralDeviceType0010gMetaClassE' to be defined in another kext

com.promise.r2p.icon specific: 

1: Cannot find symbol for metaclass pointed to by '__ZN13Pegasus2R2USB10superClassE'.  Expected symbol '__ZN28IOSCSIPeripheralDeviceType0010gMetaClassE' to be defined in another kext

" UserInfo={NSLocalizedDescription=Error occurred while building cache: 

1: One or more binaries has an error which prevented linking.  See other errors.

2: Could not use 'com.promise.r2p.icon' because: Cannot find symbol for metaclass pointed to by '__ZN13Pegasus2R2USB10superClassE'.  Expected symbol '__ZN28IOSCSIPeripheralDeviceType0010gMetaClassE' to be defined in another kext

com.promise.r2p.icon specific: 

1: Cannot find symbol for metaclass pointed to by '__ZN13Pegasus2R2USB10superClassE'.  Expected symbol '__ZN28IOSCSIPeripheralDeviceType0010gMetaClassE' to be defined in another kext

}

Looks like it doesn't like the com.promise.r2p.icon extension that is installed on my system.

 

Marcus Adriansson posted this 3 weeks ago

A short follow up on this is that I installed the official version of Big Sur yesterday and now my promise-drive is mounting fine without any script when I start up.

So, anyone that still have problems, I recommend installing the GM-version of Big Sur now :)

Harry Towner posted this 2 weeks ago

I Installed the GM-version of Big Sur on my Mac Pro and the Pegasus2 R4 disks mounted just fine. However The Promise Utility.app (version 4.04.0000.42) does not work. Does anyone else have this issue and if so, is their a fix?

Marcus Adriansson posted this 2 weeks ago

I have no issues with version 4.04.0000.40. Now I'm afraid to upgrade ;)

william keene posted this 2 weeks ago

I Installed the GM-version of Big Sur on my Mac Pro and the Pegasus2 R4 disks mounted just fine. However The Promise Utility.app (version 4.04.0000.42) does not work. Does anyone else have this issue and if so, is their a fix?

 

Hi,

Did you install the mac driver? The utility app is working fine for me on Big Sur.

Regards,

William

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