Pegasus R4 - No data in Raid5

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  • Last Post 21 October 2019
Raphael Gubler posted this 17 October 2019

Hi guys,

we had an issue with one of our harddrives. It was dead. All other drives where working properly and are organized in a raid5.

To get access to the dead drive we removed two of them to test if they would work if we changed the slots. Unfortunately we did this while the unit was running, which resulted in two dead drives. After that we wanted to format the first drive that was not running in the first place, removed all other drives but instead of formatting it, we could force enable it over the terminal. After that we could manage to get running the second drive as well.

The raid5 configuration still exists but there is no data available anymore. We have no idea how to recover our files and we would apreciate some help. Thank you very much

Ranjith kumar posted this 21 October 2019

Hi Raphael,

In order to assist you on this  issue, we need to analyse the subsystem report, please save and attach it to this case which you create at support.promise.com.

Steps to save the subsystem report:

- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report

Regards,

Promise Team

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