Hi all,
I would like to use my Promise Pegasus R4 again with an older mac mini that is still running 10.11.6 El Capitan.
I have the R_Promise_Utility_400000009 that I got from a link on this forum, but apparently that will not work with El Capitan.
Could you please point me to the correct driver? Preferably a link.
Thanks a lot for kindly helping out!
Erwin
Below is the Pegasus Series Driver for Mac. The driver is for Mac OS X 10.10 or above for Pegasus1 model
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4532
Also ensure that you are using the latest Pegasus series firmware. If not, here is the link below
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4530
Below is the link for Pegasus series utility for Mac
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4619
Hi bab akin,
Thanks for your reply;
At the moment I'm just testing with some leftover harddrive(s) I have lying around.
I have little to no experience with the Promise Pegasus, so please bear with me.
What I have tried:
- open macOS system information > under Thunderbolt it shows the Pegasus R-Series
- in terminal: when I run promiseutil, it lists a total of 0 HBA(s) and 0 Subsystem(s)
- when I use a browser to connect to the webpam PRO interface, I am greeted with it's login page but I can't log in (I tried the combo administrator password) but then it shows unknown error
- the power button led of the R4 shows orange (which I think indicates something wrong, but what?)
Can you or anyone else advise on how to proceed?
Thanks a lot for helping out!
For what it's worth, the orange colored power led has turned blue.
but it keeps saying "subsytem not found" (when I issue subsys -v)
I have added a screenshot to illustrate what I have:
- webpam PRO
- promiseutil
- promise utility / port setting
Thanks for helping out!
Did you try another thunderbolt cable?
you can try powering off the unit ,remove all drives , power on the empty pegasus chasis and hot plug the drives one by one in each slot
However,I would suggest you to create a websupport ticket for this issue at support.promise.com so that the technical support team can further investigate this issue and assist you further.
