Pegasus R6 drive failure

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  • Last Post 12 October 2020
AJ Paschall posted this 07 October 2020

Hi,

I have a Pegasus R6 with a RAID5 setup with 6 identical 8TB HDDs connected to a iMac Pro (2017) running on macOS Catalina v 10.15.7. This morning, I noticed the HDD in Slot 5 was marked dead due to removal. Drive wasn't removed at all, so I tried shutting down both the iMac & Pegasus and tried removing and putting back the dead drive. Once I rebooted, Pegasus still marks the drive as dead. The HDD is only 4 months old, seems odd it would die so quickly. 

Any chance this could be resolved without buying a new drive?

Thanks!

AJ

Ranjith kumar posted this 12 October 2020

Hi AJ,

Kindly reach us with subsystem report through support.promise.com to assist you on this issue.

Regards,

Ranjith

Promise Tech Support

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