My Pegasus R4 raid was showing 1 dead drive in the top bay. Then yesterday lost the bottom Bay. Upon restarting today diagnose the issue I downloaded the attached service report, however, when I went to power down the unit all 4 drives turned red. What are my options for recovering this data?
Pegasus R4 Drive Failure
- 255 Views
- Last Post 2 weeks ago
John LiPuma
posted this
2 weeks ago
John LiPuma
posted this
2 weeks ago
Blelow is what was uncovered in my service report, which was not premitted to be uploaded to this forum:
[About]
-------------------------------------------------------------
Promise Utility
Version: 4.06.0000.04 Build Date: Mar 28, 2022
Copyright 2021-2022 Promise Technology, Inc. All rights reserved.
-------------------------------------------------------------
[Subsys info]
-------------------------------------------------------------------------------
Alias:
Vendor: Promise Technology,Inc. Model: Pegasus R4
PartNo: F29DS4722000000 SerialNo: N/A
Rev: A2 WWN: 2000-0001-5530-a9bf
CBSN: M74H11813000847 Interface: Thunderbolt
[Controller Info]
-------------------------------------------------------------------------------
CtrlId: 1
Alias:
OperationalStatus: OK PowerOnTime: 2 minutes
LUNAffinity: N/A LunmappingMethod: WWN Based
CacheUsagePercentage: 0% DirtyCachePercentage: 0%
Vendor: PROMISE Model: Pegasus R4
PartNo: F29DS4722000000 SerialNo: N/A
HWRev: A2 WWN: 2000-0001-5530-a9bf
CmdProtocol: SCSI-3 CBSN: M74H11813000847
MemType: DDR2 SDRAM MemSize: 512MB
FlashType: Flash Memory FlashSize: 8MB
NVRAMType: FRAM NVRAMSize: 32KB
BootLoaderVersion: 5.04.0000.61 BootLoaderBuildDate: Dec 26, 2016
FirmwareVersion: 5.04.0000.61 FirmwareBuildDate: Dec 26, 2016
SoftwareVersion: 5.04.0000.61 SoftwareBuildDate: Dec 26, 2016
BIOSVersion: 5.04.0000.61 BIOSBuildDate: Dec 26, 2016
SingleImageVersion: 5.04.0000.61 SingleImageBuildDate: Dec 26, 2016
CtrlCPLDVersion: 0.08
ChipType: LCMXO2-640HC
DiskArrayPresent: 1 OverallRAIDStatus: Offline
LogDrvPresent: 1 LogDrvOnline: 0
LogDrvOffline: 1 LogDrvCritical: 0
PhyDrvPresent: 4 PhyDrvOnline: 2
PhyDrvOffline: 2 PhyDrvPFA: 0
GlobalSparePresent: 0 DedicatedSparePresent: 0
RevertibleGlobalSparePresent: 0 RevertibleDedicatedSparePresent: 0
RevertibleGlobalSpareUsed: 0 RevertibleDedicatedSpareUsed: 0
WriteThroughMode: No MaxSectorSize: 4KB
PreferredCacheLineSize: 64 KB CacheLineSize: 64 KB
Coercion: Enabled CoercionMethod: GBTruncate
SMART: Enabled SMARTPollingInterval: 2160000 minutes
MigrationStorage: DDF CacheFlushInterval: 3 second(s)
PollInterval: 15 second(s) AdaptiveWBCache: Disabled
ForcedReadAhead: Disabled
PowerSavingLevel: 0 SpindownType: N/A
IdleTimeToParkRwHeads: Never IdleTimeToLowerRotationSpeed: Never
IdleTimeToSpinDown: Never
SGPIOBackPlane: Default/Generic (0) SASReadyLED: Off
SpinUpDelay: 0 millisecond PowerManagement: Enable
SecurityAdminPassword: N/A
PciFuncAddr: N/A PciLinkSpeed: N/A
PciLinkWidth: N/A
[Enclosure Info]
-------------------------------------------------------------------------------
Enclosure Setting:
EnclosureId: 1
EnclWarningTempThreshold: 51C/123F EnclCriticalTempThreshold: 56C/132F
CtrlWarningTempThreshold: 64C/147F CtrlCriticalTempThreshold: 69C/156F
-------------------------------------------------------------------------------
Enclosure Info and Status:
EnclosureId: 1
EnclosureType: Pegasus R4
SEPFwVersion: 1.00
MaxNumOfControllers: 1 MaxNumOfPhyDrvSlots: 4
MaxNumOfFans: 1 MaxNumOfBlowers: 0
MaxNumOfTempSensors: 2 MaxNumOfPSUs: 1
MaxNumOfBatteries: 0 MaxNumOfVoltageSensors: 3
===============================================================================
PSU Status
===============================================================================
1 Powered On and Functional
===============================================================================
Fan Location FanStatus HealthyThreshold CurrentFanSpeed
===============================================================================
1 Backplane Functional > 500 RPM 900 RPM
===============================================================================
TemperatureSensor Location HealthThreshold CurrentTemp Status
===============================================================================
1 Controller < 64C/147F 29C/84F normal
2 Enclosure < 51C/123F 24C/75F normal
===============================================================================
VoltageSensor Type HealthyThreshold CurrentVoltage Status
===============================================================================
1 3.3V +/- 5% (3.13 - 3.46) V 3.2V Operational
2 5.0V +/- 5% (4.75 - 5.25) V 5.1V Operational
3 12.0V +/- 8% (11.04 - 12.96) V 12.2V Operational
[Buzzer Info]
===============================================================================
Enabled Status
===============================================================================
No Silent
[Phydrv Info]
===============================================================================
PdId Model Type Capacity Location OpStatus ConfigStatus
===============================================================================
1 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot1 Dead Array0 No.0
2 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot2 OK Array0 No.1
3 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot3 OK Array0 No.2
4 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot4 Dead Array0 No.3
[SMART Info]
-------------------------------------------------------------------------------
PdId: 1
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 20 Celsius
Power Cycle Min/Max Temperature: 19/20 Celsius
Lifetime Min/Max Temperature: 17/48 Celsius
Under/Over Temperature Limit Count: 0/0
Self-test execution status: ( 0) The previous self-test routine
completed without error or no self-test
has ever been run.
Error logging capability: (0x01) Error logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Self-test log structure revision number: 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Error Log Version: 1
No Errors Logged
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
==============================================================================
1 Raw_Read_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance
0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time
0x0027 100 100 001 Pre-fail Always - 6962
4 Start_Stop_Count
0x0032 100 100 000 Old_age Always - 376
5 Reallocated_Sector_Ct
0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance
0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours
0x0032 092 092 000 Old_age Always - 3558
10 Spin_Retry_Count
0x0033 107 100 030 Pre-fail Always - 0
12 Power_Cycle_Count
0x0032 100 100 000 Old_age Always - 372
191 G-Sense_Error_Rate
0x0032 100 100 000 Old_age Always - 5
192 Power-Off_Retract_Count
0x0032 100 100 000 Old_age Always - 370
193 Load_Cycle_Count
0x0032 100 100 000 Old_age Always - 376
194 Temperature_Celsius
0x0022 100 100 000 Old_age Always - 20 (Lifetime Min/Max 17/48)
196 Reallocated_Event_Count
0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector
0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable
0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count
0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift
0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours
0x0032 092 092 000 Old_age Always - 3556
223 Load_Retry_Count
0x0032 100 100 000 Old_age Always - 0
224 Load_Friction
0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time
0x0026 100 100 000 Old_age Always - 209
240 Head_Flying_Hours
0x0001 100 100 001 Pre-fail Offline - 0
-------------------------------------------------------------------------------
PdId: 2
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 21 Celsius
Power Cycle Min/Max Temperature: 20/21 Celsius
Lifetime Min/Max Temperature: 19/49 Celsius
Under/Over Temperature Limit Count: 0/0
Self-test execution status: ( 0) The previous self-test routine
completed without error or no self-test
has ever been run.
Error logging capability: (0x01) Error logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Self-test log structure revision number: 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Error Log Version: 1
No Errors Logged
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
==============================================================================
1 Raw_Read_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance
0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time
0x0027 100 100 001 Pre-fail Always - 7099
4 Start_Stop_Count
0x0032 100 100 000 Old_age Always - 376
5 Reallocated_Sector_Ct
0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance
0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours
0x0032 092 092 000 Old_age Always - 3557
10 Spin_Retry_Count
0x0033 107 100 030 Pre-fail Always - 0
12 Power_Cycle_Count
0x0032 100 100 000 Old_age Always - 372
191 G-Sense_Error_Rate
0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count
0x0032 100 100 000 Old_age Always - 370
193 Load_Cycle_Count
0x0032 100 100 000 Old_age Always - 376
194 Temperature_Celsius
0x0022 100 100 000 Old_age Always - 21 (Lifetime Min/Max 19/49)
196 Reallocated_Event_Count
0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector
0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable
0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count
0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift
0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours
0x0032 092 092 000 Old_age Always - 3555
223 Load_Retry_Count
0x0032 100 100 000 Old_age Always - 0
224 Load_Friction
0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time
0x0026 100 100 000 Old_age Always - 559
240 Head_Flying_Hours
0x0001 100 100 001 Pre-fail Offline - 0
-------------------------------------------------------------------------------
PdId: 3
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 21 Celsius
Power Cycle Min/Max Temperature: 19/21 Celsius
Lifetime Min/Max Temperature: 18/48 Celsius
Under/Over Temperature Limit Count: 0/0
Self-test execution status: ( 0) The previous self-test routine
completed without error or no self-test
has ever been run.
Error logging capability: (0x01) Error logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Self-test log structure revision number: 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Error Log Version: 1
No Errors Logged
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
==============================================================================
1 Raw_Read_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance
0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time
0x0027 100 100 001 Pre-fail Always - 6763
4 Start_Stop_Count
0x0032 100 100 000 Old_age Always - 376
5 Reallocated_Sector_Ct
0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance
0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours
0x0032 092 092 000 Old_age Always - 3558
10 Spin_Retry_Count
0x0033 107 100 030 Pre-fail Always - 0
12 Power_Cycle_Count
0x0032 100 100 000 Old_age Always - 372
191 G-Sense_Error_Rate
0x0032 100 100 000 Old_age Always - 2
192 Power-Off_Retract_Count
0x0032 100 100 000 Old_age Always - 370
193 Load_Cycle_Count
0x0032 100 100 000 Old_age Always - 377
194 Temperature_Celsius
0x0022 100 100 000 Old_age Always - 21 (Lifetime Min/Max 18/48)
196 Reallocated_Event_Count
0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector
0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable
0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count
0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift
0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours
0x0032 092 092 000 Old_age Always - 3556
223 Load_Retry_Count
0x0032 100 100 000 Old_age Always - 0
224 Load_Friction
0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time
0x0026 100 100 000 Old_age Always - 205
240 Head_Flying_Hours
0x0001 100 100 001 Pre-fail Offline - 0
-------------------------------------------------------------------------------
PdId: 4
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version: 3
SCT Version (vendor specific): 1 (0x0001)
SCT Support Level: 1
Device State: Active (0)
Current Temperature: 21 Celsius
Power Cycle Min/Max Temperature: 19/21 Celsius
Lifetime Min/Max Temperature: 18/46 Celsius
Under/Over Temperature Limit Count: 0/0
Self-test execution status: ( 0) The previous self-test routine
completed without error or no self-test
has ever been run.
Error logging capability: (0x01) Error logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 255) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.
SMART Self-test log structure revision number: 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]
SMART Error Log Version: 1
No Errors Logged
SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
==============================================================================
1 Raw_Read_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance
0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time
0x0027 100 100 001 Pre-fail Always - 6961
4 Start_Stop_Count
0x0032 100 100 000 Old_age Always - 376
5 Reallocated_Sector_Ct
0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate
0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance
0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours
0x0032 092 092 000 Old_age Always - 3558
10 Spin_Retry_Count
0x0033 107 100 030 Pre-fail Always - 0
12 Power_Cycle_Count
0x0032 100 100 000 Old_age Always - 372
191 G-Sense_Error_Rate
0x0032 100 100 000 Old_age Always - 0
192 Power-Off_Retract_Count
0x0032 100 100 000 Old_age Always - 370
193 Load_Cycle_Count
0x0032 100 100 000 Old_age Always - 387
194 Temperature_Celsius
0x0022 100 100 000 Old_age Always - 21 (Lifetime Min/Max 18/46)
196 Reallocated_Event_Count
0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector
0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable
0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count
0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift
0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours
0x0032 092 092 000 Old_age Always - 3555
223 Load_Retry_Count
0x0032 100 100 000 Old_age Always - 0
224 Load_Friction
0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time
0x0026 100 100 000 Old_age Always - 561
240 Head_Flying_Hours
0x0001 100 100 001 Pre-fail Offline - 0
[BBM Info]
-------------------------------------------------------------------------------
Physical Drive Id: 1
Total Defect Blocks: 0
-------------------------------------------------------------------------------
Physical Drive Id: 2
Total Defect Blocks: 0
-------------------------------------------------------------------------------
Physical Drive Id: 3
Total Defect Blocks: 0
-------------------------------------------------------------------------------
Physical Drive Id: 4
Total Defect Blocks: 0
[Phydrv Verbose Info]
-------------------------------------------------------------------------------
PdId: 1
OperationalStatus: Dead
Alias:
PhysicalCapacity: 4TB ConfigurableCapacity: 4TB
UsedCapacity: 4TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.0 Location: Encl1 Slot1
ModelNo: TOSHIBA MD04ACA4
SerialNo: Y5EEKKEAFSAA FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 64
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 19C/66F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 2
OperationalStatus: OK
Alias:
PhysicalCapacity: 4TB ConfigurableCapacity: 4TB
UsedCapacity: 4TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.1 Location: Encl1 Slot2
ModelNo: TOSHIBA MD04ACA4
SerialNo: 4719KRMYFSAA FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 64
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 3
OperationalStatus: OK
Alias:
PhysicalCapacity: 4TB ConfigurableCapacity: 4TB
UsedCapacity: 4TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.2 Location: Encl1 Slot3
ModelNo: TOSHIBA MD04ACA4
SerialNo: Z5G9KF1ZFSAA FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 64
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
-------------------------------------------------------------------------------
PdId: 4
OperationalStatus: Dead
Alias:
PhysicalCapacity: 4TB ConfigurableCapacity: 4TB
UsedCapacity: 4TB LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.3 Location: Encl1 Slot4
ModelNo: TOSHIBA MD04ACA4
SerialNo: 976QKB37FSAA FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes WriteCache: Enabled
RLACacheSupport: Yes RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ CmdQueuing: Enabled
CmdQueueDepth: 32 MediumErrorThreshold: 64
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
PowerSavingStatus: Full Power TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F ReferenceDriveTemperature: N/A
Flags: N/A LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte
[Disk Array Info]
===============================================================================
DaId Alias OpStatus CfgCapacity FreeCapacity MaxContiguousCapacity
===============================================================================
0 PromiseRA Degraded 16TB 0Byte 0Byte
[Disk Array Verbose Info]
-------------------------------------------------------------------------------
DaId: 0
OperationalStatus: Degraded
Alias: PromiseRAID
PhysicalCapacity: 16TB ConfigurableCapacity: 16TB
FreeCapacity: 0Byte MaxContiguousCapacity: 0Byte
AvailableRAIDLevels: 0 5 6 10 1E
PDM: Enabled MediaPatrol: Enabled
NumberOfPhysicalDrives: 4 NumberOfLogicalDrives: 1
NumberOfDedicatedSpares: 0
UserSetPowerSavingLevel: 0 CurrentPowerSavingLevel: 0
PowerManagement: Enabled
Physical Drives in the Array:
===============================================================================
SeqNo PdId CfgCapacity FreeCapacity OpStatus
===============================================================================
0 1 4TB 3.42MB Dead
1 2 4TB 3.42MB OK
2 3 4TB 3.42MB OK
3 4 4TB 3.42MB Dead
Logical Drives in the Array:
===============================================================================
LdId Alias RAIDLevel Capacity OpStatus
===============================================================================
0 Promise RAID RAID5 12TB Offline
Available Spares to the Array:
===============================================================================
Id OpStatus PdId CfgCapacity Revertible Type DedicatedToArray
===============================================================================
No spare drive available in the array
[Disk Array Dump Info]
All Spare Info
Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte
-------------------------------------------------------------------------------
DaId: 0
OperationalStatus: Degraded
Alias: PromiseRAID
PhysicalCapacity: 16TB ConfigurableCapacity: 16TB
FreeCapacity: 0Byte MaxContiguousCapacity: 0Byte
AvailableRAIDLevels: 0 5 6 10 1E
PDM: Enabled MediaPatrol: Enabled
NumberOfPhysicalDrives: 4 NumberOfLogicalDrives: 1
NumberOfDedicatedSpares: 0
UserSetPowerSavingLevel: 0 CurrentPowerSavingLevel: 0
PowerManagement: Enabled
Physical Drives in the Array:
===============================================================================
SeqNo PdId CfgCapacity FreeCapacity OpStatus
===============================================================================
0 1 4TB 3.42MB Dead
1 2 4TB 3.42MB OK
2 3 4TB 3.42MB OK
3 4 4TB 3.42MB Dead
Logical Drives in the Array:
===============================================================================
LdId Alias RAIDLevel Capacity OpStatus
===============================================================================
0 Promise RAID RAID5 12TB Offline
Available Spares to the Array:
===============================================================================
Id OpStatus PdId CfgCapacity Revertible Type DedicatedToArray
===============================================================================
No spare drive available in the array
Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 08 03 00 00 08 03 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0040-004f: 50 72 6f 6d 69 73 65 52 41 49 44 00 00 00 00 00
0050-005f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0060-006f: 00 00 01 00 04 00 00 00 01 00 00 00 30 00 05 00
0070-007f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0080-008f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0090-009f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00a0-00af: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00b0-00bf: 00 00 00 00 00 00 00 00 00 00 01 00 00 00 00 00
00c0-00cf: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00d0-00df: 01 00 60 00 af be c0 d1 01 00 00 00 20 4a a9 d1
00e0-00ef: 01 00 00 00 20 20 20 20 20 20 20 20 59 35 45 45
00f0-00ff: 4b 4b 45 41 46 53 41 41 00 00 00 00 00 00 00 00
0100-010f: 00 00 00 00 01 00 01 00 00 00 00 00 00 00 00 00
0110-011f: 01 00 00 00 01 00 00 00 00 00 00 00 01 00 60 01
0120-012f: af be c0 d1 01 00 00 00 20 4a a9 d1 01 00 00 00
0130-013f: 20 20 20 20 20 20 20 20 34 37 31 39 4b 52 4d 59
0140-014f: 46 53 41 41 00 00 00 00 00 00 00 00 00 00 00 00
0150-015f: 02 00 01 00 00 00 00 00 00 00 00 00 02 00 00 00
0160-016f: 02 00 00 00 00 00 00 00 01 00 60 01 af be c0 d1
0170-017f: 01 00 00 00 20 4a a9 d1 01 00 00 00 20 20 20 20
0180-018f: 20 20 20 20 5a 35 47 39 4b 46 31 5a 46 53 41 41
0190-019f: 00 00 00 00 00 00 00 00 00 00 00 00 03 00 01 00
01a0-01af: 00 00 00 00 00 00 00 00 03 00 00 00 03 00 00 00
01b0-01bf: 00 00 00 00 01 00 60 00 af be c0 d1 01 00 00 00
01c0-01cf: 20 4a a9 d1 01 00 00 00 20 20 20 20 20 20 20 20
01d0-01df: 39 37 36 51 4b 42 33 37 46 53 41 41 00 00 00 00
01e0-01ef: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
01f0-01ff: 00 00 00 00 05 00 04 00 50 72 6f 6d 69 73 65 20
0200-020f: 52 41 49 44 00 00 00 00 00 00 00 00 00 00 00 00
0210-021f: 00 00 00 00 00 00 00 00 00 08 00 00 00 90 fb 74
0220-022f: 05 00 00 00 01 00 05 00 03 00 00 00 01 00 00 00
0230-023f: 04 00 00 00 22 0c 00 01 55 70 fe 1f 00 00 00 00
0240-024f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0250-025f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0260-026f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0270-027f: 00 00 04 00 01 00 00 01 00 00 00 00 00 00 00 00
0280-028f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0290-029f: 00 00 00 00 00 30 a9 d1 01 00 00 00 00 00 00 00
02a0-02af: 00 00 00 00 01 00 60 00 00 00 00 00 00 00 00 00
02b0-02bf: 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00
02c0-02cf: 00 00 00 00 00 30 a9 d1 01 00 00 00 01 00 00 00
02d0-02df: 01 00 00 00 01 00 60 01 00 00 00 00 00 00 00 00
02e0-02ef: 00 00 00 00 00 00 00 00 02 00 00 00 00 00 00 00
02f0-02ff: 00 00 00 00 00 30 a9 d1 01 00 00 00 02 00 00 00
0300-030f: 02 00 00 00 01 00 60 01 00 00 00 00 00 00 00 00
0310-031f: 00 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00
0320-032f: 00 00 00 00 00 30 a9 d1 01 00 00 00 03 00 00 00
0330-033f: 03 00 00 00 01 00 60 00 00 00 00 00 00 00 00 00
0340-0347: 00 00 00 00 00 00 00 00
End Hex Dump in Byte
Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte
[Logdrv Info]
===============================================================================
LdId Alias OpStatus Capacity Stripe RAID CachePolicy SYNCed
===============================================================================
0 Promise RAI Offline 12TB 1MB RAID5 RAhead/WBack Yes
[Logdrv Verbose Info]
-------------------------------------------------------------------------------
LdId: 0
ArrayId: 0 SYNCed: Yes
OperationalStatus: Offline
Alias: Promise RAID TRIMSupport: Not Support TRIM
SerialNo: 00000000000000000000000008E2A31D6C72B105
WWN: 220c-0001-5570-fe1f PreferredCtrlId: N/A
RAIDLevel: RAID5 StripeSize: 1MB
Capacity: 12TB PhysicalCapacity: 16TB
ReadPolicy: ReadAhead WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4 NumOfAxles: 1
SectorSize: 512Bytes RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1 ParityPace: N/A
CodecScheme: N/A
[Logdrv Dump Info]
-------------------------------------------------------------------------------
LdId: 0
ArrayId: 0 SYNCed: Yes
OperationalStatus: Offline
Alias: Promise RAID TRIMSupport: Not Support TRIM
SerialNo: 00000000000000000000000008E2A31D6C72B105
WWN: 220c-0001-5570-fe1f PreferredCtrlId: N/A
RAIDLevel: RAID5 StripeSize: 1MB
Capacity: 12TB PhysicalCapacity: 16TB
ReadPolicy: ReadAhead WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4 NumOfAxles: 1
SectorSize: 512Bytes RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1 ParityPace: N/A
CodecScheme: N/A
Begin Hex Dump in Byte
0000-000f: 00 22 19 82 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: c8 00 00 00 c8 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0040-004f: 00 00 05 00 01 00 05 00 13 00 00 00 00 90 fb 74
0050-005f: 05 00 00 00 00 c0 a4 46 07 00 00 00 00 00 00 00
0060-006f: 00 00 00 00 01 00 04 00 01 00 00 00 00 08 00 00
0070-007f: 00 00 00 04 50 72 6f 6d 69 73 65 20 52 41 49 44
0080-008f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0090-009f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00a0-00af: 08 e2 a3 1d 6c 72 b1 05 22 0c 00 01 55 70 fe 1f
00b0-00bf: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00c0-00cf: 00 00 00 00 00 00 00 00 ff ff ff 32 00 00 00 00
00d0-00df: 20 00 00 00 20 00 00 00 40 00 00 00 00 00 00 00
00e0-00ef: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00f0-00ff: 00 00 01 01 58 23 a5 50 6d 23 a5 50 00 00 00 00
0100-0107: 00 00 00 00 00 00 00 00
End Hex Dump in Byte
[Error Table Info]
[Checktable Info]
[Statistic Info]
-------------------------------------------------------------------------------
Controller Statistics
-------------------------------------------------------------------------------
ControllerId: 1
DataTransferred: 0Byte
ReadDataTransferred: 0Byte WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 1 NonRWRequest: 1
ReadIORequest: 0 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
-------------------------------------------------------------------------------
Physical Drive Statistics
-------------------------------------------------------------------------------
PhyDrvId: 1
DataTransferred: 588KB
ReadDataTransferred: 588KB WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 26 NonRWRequest: 8
ReadIORequest: 18 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
-------------------------------------------------------------------------------
PhyDrvId: 2
DataTransferred: 292KB
ReadDataTransferred: 292KB WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 24 NonRWRequest: 8
ReadIORequest: 16 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
-------------------------------------------------------------------------------
PhyDrvId: 3
DataTransferred: 260KB
ReadDataTransferred: 260KB WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 20 NonRWRequest: 8
ReadIORequest: 12 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
-------------------------------------------------------------------------------
PhyDrvId: 4
DataTransferred: 260KB
ReadDataTransferred: 260KB WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 20 NonRWRequest: 8
ReadIORequest: 12 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
-------------------------------------------------------------------------------
Logical drive Statistics
-------------------------------------------------------------------------------
LogDrvId: 0
DataTransferred: 0Byte
ReadDataTransferred: 0Byte WriteDataTransferred: 0Byte
Errors: 0 NonRWErrors: 0
ReadErrors: 0 WriteErrors: 0
IORequest: 1 NonRWRequest: 1
ReadIORequest: 0 WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02
[Spare Info]
===============================================================================
Id OpStatus PdId CfgCapacity Revertible Type DedicatedToArray
===============================================================================
No configured spare drive in the subsystem
[Spare Verbose Info]
No configured spare drive in the subsystem
[Spare Dump Info]
No configured spare drive in the subsystem
Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte
[BGA Info]
-------------------------------------------------------------------------------
BGA Summary
-------------------------------------------------------------------------------
NumberOfRebuild: 0 NumberOfMigration: 0
NumberOfPDM: 0 NumberOfTransition: 0
NumberOfSync: 0 NumberOfInit: 0
NumberOfRC: 0 NumberOfMP: 0
NumberOfLunC: 0
LastMPStart: Nov 15, 2012 17:16:08 LastMPStop: Nov 15, 2012 17:16:29
-------------------------------------------------------------------------------
BGA Settings
-------------------------------------------------------------------------------
AutoRebuild: Enabled MediaPatrol: Enabled
AutoRebuildToDeadDisk: Disabled
RebuildRate: High MigrationRate: High
PDMRate: High TransitionRate: Medium
SyncRate: High InitRate: Medium
RCRate: Medium
ReAssignedBlock: 32 ErrorBlock: 32
-------------------------------------------------------------------------------
BGA Progress
-------------------------------------------------------------------------------
[Runtime Event Info]
-------------------------------------------------------------------------------
SeqNo: 0 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Nov 15, 2023 07:23:48 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 1 Device: SEP 1
EventId: 0x00060002 Severity: Info
TimeStamp: Nov 15, 2023 07:23:48 DefaultId: 0x00060002
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: SEP is found
-------------------------------------------------------------------------------
SeqNo: 2 Device: LD 0
EventId: 0x00090003 Severity: Major
TimeStamp: Nov 15, 2023 07:23:48 DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 0C00015570FE1F
Description: Logical drive has been placed offline. Possible Data Loss
[NVRAM Event Info]
-------------------------------------------------------------------------------
SeqNo: 2591 Device: PD 4
EventId: 0x000D0003 Severity: Info
TimeStamp: May 15, 2023 10:59:19 DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset
-------------------------------------------------------------------------------
SeqNo: 2592 Device: PD 4
EventId: 0x000D000F Severity: Minor
TimeStamp: May 15, 2023 10:59:19 DefaultId: 0x000D000F
SpecData: 00079B080000000000 0000012020202020 57442D574D415750 30353337313933
Description: Bad sector is found on physical disk
-------------------------------------------------------------------------------
SeqNo: 2593 Device: PD 4
EventId: 0x000D001A Severity: Major
TimeStamp: May 15, 2023 10:59:25 DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 2594 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 15, 2023 10:59:25 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2595 Device: PD 4
EventId: 0x000D000B Severity: Warning
TimeStamp: May 15, 2023 10:59:25 DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed
-------------------------------------------------------------------------------
SeqNo: 2596 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 15, 2023 16:54:34 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2597 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 16, 2023 07:54:45 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2598 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 16, 2023 07:54:45 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2599 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 16, 2023 15:30:04 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2600 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 17, 2023 07:50:25 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2601 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 17, 2023 07:50:25 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2602 Device: PD 4
EventId: 0x000D0011 Severity: Minor
TimeStamp: May 17, 2023 10:05:39 DefaultId: 0x000D0011
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Command times out on physical disk
-------------------------------------------------------------------------------
SeqNo: 2603 Device: PD 4
EventId: 0x000D0003 Severity: Info
TimeStamp: May 17, 2023 10:05:39 DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset
-------------------------------------------------------------------------------
SeqNo: 2604 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 17, 2023 17:37:16 DefaultId: 0x00040006
SpecData: 110000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host unplug
-------------------------------------------------------------------------------
SeqNo: 2605 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 18, 2023 07:38:31 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2606 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 18, 2023 07:38:31 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2607 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 18, 2023 15:23:05 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2608 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 19, 2023 07:35:35 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2609 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 19, 2023 07:35:35 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2610 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 19, 2023 16:57:25 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2611 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 22, 2023 07:44:46 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2612 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 22, 2023 07:44:46 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2613 Device: PD 4
EventId: 0x000D0011 Severity: Minor
TimeStamp: May 22, 2023 08:30:03 DefaultId: 0x000D0011
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Command times out on physical disk
-------------------------------------------------------------------------------
SeqNo: 2614 Device: PD 4
EventId: 0x000D0003 Severity: Info
TimeStamp: May 22, 2023 08:30:04 DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset
-------------------------------------------------------------------------------
SeqNo: 2615 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 22, 2023 16:40:36 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2616 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: May 23, 2023 07:26:26 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2617 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: May 23, 2023 07:26:26 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2618 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: May 23, 2023 08:12:30 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2619 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 19, 2023 13:14:49 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2620 Device: LD 0
EventId: 0x00090004 Severity: Major
TimeStamp: Oct 19, 2023 13:14:49 DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical
-------------------------------------------------------------------------------
SeqNo: 2621 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Oct 19, 2023 13:20:08 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2622 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 19, 2023 13:25:59 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2623 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Oct 19, 2023 14:00:15 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2624 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 30, 2023 09:44:17 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2625 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Oct 30, 2023 09:44:46 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2626 Device: PD 3
EventId: 0x000D001A Severity: Major
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 2627 Device: LD 0
EventId: 0x00090003 Severity: Major
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 1E0001552E01B7
Description: Logical drive has been placed offline. Possible Data Loss
-------------------------------------------------------------------------------
SeqNo: 2628 Device: PD 4
EventId: 0x000D001A Severity: Major
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 2629 Device: PD 3
EventId: 0x000D000B Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed
-------------------------------------------------------------------------------
SeqNo: 2630 Device: PD 4
EventId: 0x000D000B Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed
-------------------------------------------------------------------------------
SeqNo: 2631 Device: PD 2
EventId: 0x000D001A Severity: Major
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 2632 Device: PD 1
EventId: 0x000D001A Severity: Major
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal
-------------------------------------------------------------------------------
SeqNo: 2633 Device: PD 2
EventId: 0x000D000B Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed
-------------------------------------------------------------------------------
SeqNo: 2634 Device: PD 1
EventId: 0x000D000B Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53 DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed
-------------------------------------------------------------------------------
SeqNo: 2635 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 30, 2023 10:07:39 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2636 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Oct 30, 2023 10:08:47 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2637 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 30, 2023 10:09:37 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2638 Device: PD 1
EventId: 0x000D0000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:50 DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020353831394B 37474B464A4B41
Description: Physical Disk is marked online
-------------------------------------------------------------------------------
SeqNo: 2639 Device: PD 2
EventId: 0x000D0000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:50 DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020353841314B 414B58464A4B41
Description: Physical Disk is marked online
-------------------------------------------------------------------------------
SeqNo: 2640 Device: PD 3
EventId: 0x000D0000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:50 DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020383843354B 354538464A4B41
Description: Physical Disk is marked online
-------------------------------------------------------------------------------
SeqNo: 2641 Device: PD 4
EventId: 0x000D0000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:50 DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 20202032384F424B 34484B464A4B41
Description: Physical Disk is marked online
-------------------------------------------------------------------------------
SeqNo: 2642 Device: DA 0
EventId: 0x00130000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:51 DefaultId: 0x00130000
SpecData: 000000000000000000 0000000000000000 0000000000000048 32030000000000
Description: New disk array has been created
-------------------------------------------------------------------------------
SeqNo: 2643 Device: LD 0
EventId: 0x00090000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:51 DefaultId: 0x00090000
SpecData: 000000000000000000 0000000000000000 0000000000000022 61000155CBEB82
Description: A new Logical drive has been created
-------------------------------------------------------------------------------
SeqNo: 2644 Device: LD 0
EventId: 0x00120000 Severity: Info
TimeStamp: Oct 30, 2023 10:43:51 DefaultId: 0x00120000
SpecData: 000000000000000000 0000000000000000 0000000000000022 61000155CBEB82
Description: Synchronization is started
-------------------------------------------------------------------------------
SeqNo: 2645 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Oct 31, 2023 02:09:35 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2646 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Oct 31, 2023 07:35:35 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2647 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Nov 2, 2023 17:27:32 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2648 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Nov 3, 2023 07:31:24 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2649 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Nov 3, 2023 17:20:40 DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown
-------------------------------------------------------------------------------
SeqNo: 2650 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Nov 6, 2023 07:36:43 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2651 Device: Ctrl 1
EventId: 0x00040006 Severity: Info
TimeStamp: Nov 6, 2023 17:24:41 DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button
-------------------------------------------------------------------------------
SeqNo: 2652 Device: Ctrl 1
EventId: 0x00040005 Severity: Info
TimeStamp: Nov 15, 2023 07:23:48 DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started
-------------------------------------------------------------------------------
SeqNo: 2653 Device: LD 0
EventId: 0x00090003 Severity: Major
TimeStamp: Nov 15, 2023 07:23:48 DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 0C00015570FE1F
Description: Logical drive has been placed offline. Possible Data Loss
R P
posted this
2 weeks ago
- Last edited 2 weeks ago
Hi John,
Upon restarting today diagnose the issue I downloaded the attached service report
Which is all but unreadable.
Blelow is what was uncovered in my service report, which was not premitted to be uploaded to this forum:
You can upload a service report, but you have to zip it first.
however, when I went to power down the unit all 4 drives turned red.
According to phydrv, only 2 disks and marked dead.
===============================================================================
PdId Model Type Capacity Location OpStatus ConfigStatus
===============================================================================
1 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot1 Dead Array0 No.0
2 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot2 OK Array0 No.1
3 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot3 OK Array0 No.2
4 TOSHIBA MD04 SATA HDD 4TB Encl1 Slot4 Dead Array0 No.3
What are my options for recovering this data?
The events are not clear.
NVRAM| 2637 Oct 30, 2023 10:09:37 Info Ctrl 1 The system is started
NVRAM| 2638 Oct 30, 2023 10:43:50 Info PD 1 Physical Disk is marked online 5819K7GKFJKA
NVRAM| 2639 Oct 30, 2023 10:43:50 Info PD 2 Physical Disk is marked online 58A1KAKXFJKA
NVRAM| 2640 Oct 30, 2023 10:43:50 Info PD 3 Physical Disk is marked online 88C5K5E8FJKA
NVRAM| 2641 Oct 30, 2023 10:43:50 Info PD 4 Physical Disk is marked online 28OBK4HKFJKA
NVRAM| 2642 Oct 30, 2023 10:43:51 Info DA 0 New disk array has been created
NVRAM| 2643 Oct 30, 2023 10:43:51 Info LD 0 A new Logical drive has been created 2261-0001-55CB-EB82
NVRAM| 2644 Oct 30, 2023 10:43:51 Info LD 0 Synchronization is started 2261-0001-55CB-EB82
NVRAM| 2645 Oct 31, 2023 02:09:35 Info Ctrl 1 The system is stopped by host shutdown
NVRAM| 2646 Oct 31, 2023 07:35:35 Info Ctrl 1 The system is started
NVRAM| 2647 Nov 02, 2023 17:27:32 Info Ctrl 1 The system is stopped by host shutdown
NVRAM| 2648 Nov 03, 2023 07:31:24 Info Ctrl 1 The system is started
NVRAM| 2649 Nov 03, 2023 17:20:40 Info Ctrl 1 The system is stopped by host shutdown
NVRAM| 2650 Nov 06, 2023 07:36:43 Info Ctrl 1 The system is started
NVRAM| 2651 Nov 06, 2023 17:24:41 Info Ctrl 1 The system is stopped by Power button
NVRAM| 2652 Nov 15, 2023 07:23:48 Info Ctrl 1 The system is started
NVRAM| 2653 Nov 15, 2023 07:23:48 Major LD 0 Logical drive has been placed offline. Possible 220C-0001-5570-FE1F
The events don't show either drive going offline, and it's necessary to know which drive went offline first.
Can you verify that PD1 (the top drive) was the first drive to go offline?
If so I can help you bring the RAID alive.
T
John LiPuma
posted this
2 weeks ago
Apologies for the white text.
The top drive was definitely the first to go offiline. It had been offline for days leading up to the bottom drive failure on 11/14.
Thank you for working with me on this.
John
R P
posted this
2 weeks ago
- Last edited 2 weeks ago
Hi John,
So to recap the situation, all 4 drives are marked dead and PD1 was the first to go offline.
In this case you need to run the CLI by opening a terminal and typing promiseutil and hitting enter.
This is what you need to enter into the CLI...
phydrv -a online -p 4
phydrv -a online -p 3
phydrv -a online -p 2
At this point the the RAID5 should be online but critical. We need to start a rebuild on PD1 with this command.
rb -a start -d 0 -s 0 -p 1
A rebuild should start.
John LiPuma
posted this
2 weeks ago
Okay will do.
Is there any way that this causes more/irreprable damage to the drives?
R P
posted this
2 weeks ago
Hi John,
Is there any way that this causes more/irreprable damage to the drives?
I don't understand what you are asking.
This won't affect the state of the drives.
