Pegasus R4 Drive Failure

  • 358 Views
  • Last Post 17 November 2023
John LiPuma posted this 15 November 2023

My Pegasus R4 raid was showing 1 dead drive in the top bay. Then yesterday lost the bottom Bay. Upon restarting today diagnose the issue I downloaded the attached service report, however, when I went to power down the unit all 4 drives turned red. What are my options for recovering this data?

Order By: Standard | Latest | Votes
John LiPuma posted this 15 November 2023

Blelow is what was uncovered in my service report, which was not premitted to be uploaded to this forum:

 

[About]

-------------------------------------------------------------
Promise Utility
Version: 4.06.0000.04 Build Date: Mar 28, 2022
Copyright 2021-2022 Promise Technology, Inc. All rights reserved.
-------------------------------------------------------------

top

[Subsys info]


-------------------------------------------------------------------------------
Alias: 
Vendor: Promise Technology,Inc.        Model: Pegasus R4
PartNo: F29DS4722000000                SerialNo: N/A
Rev: A2                                WWN: 2000-0001-5530-a9bf
CBSN: M74H11813000847                  Interface: Thunderbolt

top

[Controller Info]


-------------------------------------------------------------------------------
CtrlId: 1
Alias: 
OperationalStatus: OK                  PowerOnTime: 2 minutes
LUNAffinity: N/A                       LunmappingMethod: WWN Based
CacheUsagePercentage: 0%               DirtyCachePercentage: 0%

Vendor: PROMISE                        Model: Pegasus R4
PartNo: F29DS4722000000                SerialNo: N/A
HWRev: A2                              WWN: 2000-0001-5530-a9bf
CmdProtocol: SCSI-3                    CBSN: M74H11813000847
MemType: DDR2 SDRAM                    MemSize: 512MB
FlashType: Flash Memory                FlashSize: 8MB
NVRAMType: FRAM                        NVRAMSize: 32KB
BootLoaderVersion: 5.04.0000.61        BootLoaderBuildDate: Dec 26, 2016
FirmwareVersion: 5.04.0000.61          FirmwareBuildDate: Dec 26, 2016
SoftwareVersion: 5.04.0000.61          SoftwareBuildDate: Dec 26, 2016
BIOSVersion: 5.04.0000.61              BIOSBuildDate: Dec 26, 2016
SingleImageVersion: 5.04.0000.61       SingleImageBuildDate: Dec 26, 2016
CtrlCPLDVersion: 0.08
ChipType: LCMXO2-640HC

DiskArrayPresent: 1                    OverallRAIDStatus: Offline
LogDrvPresent: 1                       LogDrvOnline: 0
LogDrvOffline: 1                       LogDrvCritical: 0
PhyDrvPresent: 4                       PhyDrvOnline: 2
PhyDrvOffline: 2                       PhyDrvPFA: 0
GlobalSparePresent: 0                  DedicatedSparePresent: 0
RevertibleGlobalSparePresent: 0        RevertibleDedicatedSparePresent: 0
RevertibleGlobalSpareUsed: 0           RevertibleDedicatedSpareUsed: 0

WriteThroughMode: No                   MaxSectorSize: 4KB
PreferredCacheLineSize: 64 KB          CacheLineSize: 64 KB
Coercion: Enabled                      CoercionMethod: GBTruncate
SMART: Enabled                         SMARTPollingInterval: 2160000 minutes
MigrationStorage: DDF                  CacheFlushInterval: 3 second(s)
PollInterval: 15 second(s)             AdaptiveWBCache: Disabled
ForcedReadAhead: Disabled

PowerSavingLevel: 0                    SpindownType: N/A
IdleTimeToParkRwHeads: Never           IdleTimeToLowerRotationSpeed: Never
IdleTimeToSpinDown: Never

SGPIOBackPlane: Default/Generic (0)    SASReadyLED: Off
SpinUpDelay: 0 millisecond             PowerManagement: Enable

SecurityAdminPassword: N/A

PciFuncAddr: N/A                       PciLinkSpeed: N/A
PciLinkWidth: N/A

top

[Enclosure Info]



-------------------------------------------------------------------------------
Enclosure Setting:

EnclosureId: 1
EnclWarningTempThreshold: 51C/123F     EnclCriticalTempThreshold: 56C/132F
CtrlWarningTempThreshold: 64C/147F     CtrlCriticalTempThreshold: 69C/156F


-------------------------------------------------------------------------------
Enclosure Info and Status:

EnclosureId: 1
EnclosureType: Pegasus R4
SEPFwVersion: 1.00
MaxNumOfControllers: 1                 MaxNumOfPhyDrvSlots: 4
MaxNumOfFans: 1                        MaxNumOfBlowers: 0
MaxNumOfTempSensors: 2                 MaxNumOfPSUs: 1
MaxNumOfBatteries: 0                   MaxNumOfVoltageSensors: 3

===============================================================================
PSU       Status                        
===============================================================================
1         Powered On and Functional     

===============================================================================
Fan Location        FanStatus             HealthyThreshold  CurrentFanSpeed 
===============================================================================
1   Backplane       Functional            > 500 RPM         900 RPM         

===============================================================================
TemperatureSensor   Location       HealthThreshold   CurrentTemp    Status    
===============================================================================
1                   Controller     < 64C/147F        29C/84F        normal    
2                   Enclosure      < 51C/123F        24C/75F        normal    

===============================================================================
VoltageSensor  Type    HealthyThreshold         CurrentVoltage  Status         
===============================================================================
1              3.3V    +/- 5% (3.13 - 3.46) V   3.2V            Operational    
2              5.0V    +/- 5% (4.75 - 5.25) V   5.1V            Operational    
3              12.0V   +/- 8% (11.04 - 12.96) V 12.2V           Operational    

top

[Buzzer Info]

===============================================================================
Enabled   Status    
===============================================================================
No        Silent    

top

[Phydrv Info]

===============================================================================
PdId Model        Type      Capacity  Location      OpStatus  ConfigStatus     
===============================================================================
1    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot1   Dead      Array0 No.0      
2    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot2   OK        Array0 No.1      
3    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot3   OK        Array0 No.2      
4    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot4   Dead      Array0 No.3      

top

[SMART Info]

-------------------------------------------------------------------------------
PdId: 1
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version:                  3
SCT Version (vendor specific):       1 (0x0001)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    20 Celsius
Power Cycle Min/Max Temperature:     19/20 Celsius
Lifetime    Min/Max Temperature:     17/48 Celsius
Under/Over Temperature Limit Count:   0/0
Self-test execution status:      (   0) The previous self-test routine
                    completed without error or no self-test
                    has ever been run.
Error logging capability:        (0x01) Error logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    ( 255) minutes.
SCT capabilities:          (0x003d) SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Self-test log structure revision number: 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Error Log Version: 1
No Errors Logged


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
    FLAG    VALUE WORST THRESH TYPE      UPDATED    WHEN_FAILED  RAW_VALUE
==============================================================================
  1 Raw_Read_Error_Rate     
    0x000b  100   100   050    Pre-fail  Always     -            0
  2 Throughput_Performance  
    0x0005  100   100   050    Pre-fail  Offline    -            0
  3 Spin_Up_Time            
    0x0027  100   100   001    Pre-fail  Always     -            6962
  4 Start_Stop_Count        
    0x0032  100   100   000    Old_age   Always     -            376
  5 Reallocated_Sector_Ct   
    0x0033  100   100   050    Pre-fail  Always     -            0
  7 Seek_Error_Rate         
    0x000b  100   100   050    Pre-fail  Always     -            0
  8 Seek_Time_Performance   
    0x0005  100   100   050    Pre-fail  Offline    -            0
  9 Power_On_Hours          
    0x0032  092   092   000    Old_age   Always     -            3558
 10 Spin_Retry_Count        
    0x0033  107   100   030    Pre-fail  Always     -            0
 12 Power_Cycle_Count       
    0x0032  100   100   000    Old_age   Always     -            372
191 G-Sense_Error_Rate      
    0x0032  100   100   000    Old_age   Always     -            5
192 Power-Off_Retract_Count 
    0x0032  100   100   000    Old_age   Always     -            370
193 Load_Cycle_Count        
    0x0032  100   100   000    Old_age   Always     -            376
194 Temperature_Celsius     
    0x0022  100   100   000    Old_age   Always     -            20 (Lifetime Min/Max 17/48)
196 Reallocated_Event_Count 
    0x0032  100   100   000    Old_age   Always     -            0
197 Current_Pending_Sector  
    0x0032  100   100   000    Old_age   Always     -            0
198 Offline_Uncorrectable   
    0x0030  100   100   000    Old_age   Offline    -            0
199 UDMA_CRC_Error_Count    
    0x0032  200   253   000    Old_age   Always     -            0
220 Disk_Shift              
    0x0002  100   100   000    Old_age   Always     -            0
222 Loaded_Hours            
    0x0032  092   092   000    Old_age   Always     -            3556
223 Load_Retry_Count        
    0x0032  100   100   000    Old_age   Always     -            0
224 Load_Friction           
    0x0022  100   100   000    Old_age   Always     -            0
226 Load-in_Time            
    0x0026  100   100   000    Old_age   Always     -            209
240 Head_Flying_Hours       
    0x0001  100   100   001    Pre-fail  Offline    -            0

-------------------------------------------------------------------------------
PdId: 2
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version:                  3
SCT Version (vendor specific):       1 (0x0001)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    21 Celsius
Power Cycle Min/Max Temperature:     20/21 Celsius
Lifetime    Min/Max Temperature:     19/49 Celsius
Under/Over Temperature Limit Count:   0/0
Self-test execution status:      (   0) The previous self-test routine
                    completed without error or no self-test
                    has ever been run.
Error logging capability:        (0x01) Error logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    ( 255) minutes.
SCT capabilities:          (0x003d) SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Self-test log structure revision number: 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Error Log Version: 1
No Errors Logged


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
    FLAG    VALUE WORST THRESH TYPE      UPDATED    WHEN_FAILED  RAW_VALUE
==============================================================================
  1 Raw_Read_Error_Rate     
    0x000b  100   100   050    Pre-fail  Always     -            0
  2 Throughput_Performance  
    0x0005  100   100   050    Pre-fail  Offline    -            0
  3 Spin_Up_Time            
    0x0027  100   100   001    Pre-fail  Always     -            7099
  4 Start_Stop_Count        
    0x0032  100   100   000    Old_age   Always     -            376
  5 Reallocated_Sector_Ct   
    0x0033  100   100   050    Pre-fail  Always     -            0
  7 Seek_Error_Rate         
    0x000b  100   100   050    Pre-fail  Always     -            0
  8 Seek_Time_Performance   
    0x0005  100   100   050    Pre-fail  Offline    -            0
  9 Power_On_Hours          
    0x0032  092   092   000    Old_age   Always     -            3557
 10 Spin_Retry_Count        
    0x0033  107   100   030    Pre-fail  Always     -            0
 12 Power_Cycle_Count       
    0x0032  100   100   000    Old_age   Always     -            372
191 G-Sense_Error_Rate      
    0x0032  100   100   000    Old_age   Always     -            0
192 Power-Off_Retract_Count 
    0x0032  100   100   000    Old_age   Always     -            370
193 Load_Cycle_Count        
    0x0032  100   100   000    Old_age   Always     -            376
194 Temperature_Celsius     
    0x0022  100   100   000    Old_age   Always     -            21 (Lifetime Min/Max 19/49)
196 Reallocated_Event_Count 
    0x0032  100   100   000    Old_age   Always     -            0
197 Current_Pending_Sector  
    0x0032  100   100   000    Old_age   Always     -            0
198 Offline_Uncorrectable   
    0x0030  100   100   000    Old_age   Offline    -            0
199 UDMA_CRC_Error_Count    
    0x0032  200   253   000    Old_age   Always     -            0
220 Disk_Shift              
    0x0002  100   100   000    Old_age   Always     -            0
222 Loaded_Hours            
    0x0032  092   092   000    Old_age   Always     -            3555
223 Load_Retry_Count        
    0x0032  100   100   000    Old_age   Always     -            0
224 Load_Friction           
    0x0022  100   100   000    Old_age   Always     -            0
226 Load-in_Time            
    0x0026  100   100   000    Old_age   Always     -            559
240 Head_Flying_Hours       
    0x0001  100   100   001    Pre-fail  Offline    -            0

-------------------------------------------------------------------------------
PdId: 3
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version:                  3
SCT Version (vendor specific):       1 (0x0001)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    21 Celsius
Power Cycle Min/Max Temperature:     19/21 Celsius
Lifetime    Min/Max Temperature:     18/48 Celsius
Under/Over Temperature Limit Count:   0/0
Self-test execution status:      (   0) The previous self-test routine
                    completed without error or no self-test
                    has ever been run.
Error logging capability:        (0x01) Error logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    ( 255) minutes.
SCT capabilities:          (0x003d) SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Self-test log structure revision number: 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Error Log Version: 1
No Errors Logged


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
    FLAG    VALUE WORST THRESH TYPE      UPDATED    WHEN_FAILED  RAW_VALUE
==============================================================================
  1 Raw_Read_Error_Rate     
    0x000b  100   100   050    Pre-fail  Always     -            0
  2 Throughput_Performance  
    0x0005  100   100   050    Pre-fail  Offline    -            0
  3 Spin_Up_Time            
    0x0027  100   100   001    Pre-fail  Always     -            6763
  4 Start_Stop_Count        
    0x0032  100   100   000    Old_age   Always     -            376
  5 Reallocated_Sector_Ct   
    0x0033  100   100   050    Pre-fail  Always     -            0
  7 Seek_Error_Rate         
    0x000b  100   100   050    Pre-fail  Always     -            0
  8 Seek_Time_Performance   
    0x0005  100   100   050    Pre-fail  Offline    -            0
  9 Power_On_Hours          
    0x0032  092   092   000    Old_age   Always     -            3558
 10 Spin_Retry_Count        
    0x0033  107   100   030    Pre-fail  Always     -            0
 12 Power_Cycle_Count       
    0x0032  100   100   000    Old_age   Always     -            372
191 G-Sense_Error_Rate      
    0x0032  100   100   000    Old_age   Always     -            2
192 Power-Off_Retract_Count 
    0x0032  100   100   000    Old_age   Always     -            370
193 Load_Cycle_Count        
    0x0032  100   100   000    Old_age   Always     -            377
194 Temperature_Celsius     
    0x0022  100   100   000    Old_age   Always     -            21 (Lifetime Min/Max 18/48)
196 Reallocated_Event_Count 
    0x0032  100   100   000    Old_age   Always     -            0
197 Current_Pending_Sector  
    0x0032  100   100   000    Old_age   Always     -            0
198 Offline_Uncorrectable   
    0x0030  100   100   000    Old_age   Offline    -            0
199 UDMA_CRC_Error_Count    
    0x0032  200   253   000    Old_age   Always     -            0
220 Disk_Shift              
    0x0002  100   100   000    Old_age   Always     -            0
222 Loaded_Hours            
    0x0032  092   092   000    Old_age   Always     -            3556
223 Load_Retry_Count        
    0x0032  100   100   000    Old_age   Always     -            0
224 Load_Friction           
    0x0022  100   100   000    Old_age   Always     -            0
226 Load-in_Time            
    0x0026  100   100   000    Old_age   Always     -            205
240 Head_Flying_Hours       
    0x0001  100   100   001    Pre-fail  Offline    -            0

-------------------------------------------------------------------------------
PdId: 4
Model Number: TOSHIBA MD04ACA4
Drive Type: SATA
SMART Status: Enable
SMART Health Status: OK
SCT Status Version:                  3
SCT Version (vendor specific):       1 (0x0001)
SCT Support Level:                   1
Device State:                        Active (0)
Current Temperature:                    21 Celsius
Power Cycle Min/Max Temperature:     19/21 Celsius
Lifetime    Min/Max Temperature:     18/46 Celsius
Under/Over Temperature Limit Count:   0/0
Self-test execution status:      (   0) The previous self-test routine
                    completed without error or no self-test
                    has ever been run.
Error logging capability:        (0x01) Error logging supported.
Short self-test routine 
recommended polling time:    (   2) minutes.
Extended self-test routine
recommended polling time:    ( 255) minutes.
SCT capabilities:          (0x003d) SCT Status supported.
                    SCT Feature Control supported.
                    SCT Data Table supported.

SMART Self-test log structure revision number: 1
No self-tests have been logged.  [To run self-tests, use: smartctl -t]

SMART Error Log Version: 1
No Errors Logged


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
==============================================================================
ID# ATTRIBUTE_NAME
    FLAG    VALUE WORST THRESH TYPE      UPDATED    WHEN_FAILED  RAW_VALUE
==============================================================================
  1 Raw_Read_Error_Rate     
    0x000b  100   100   050    Pre-fail  Always     -            0
  2 Throughput_Performance  
    0x0005  100   100   050    Pre-fail  Offline    -            0
  3 Spin_Up_Time            
    0x0027  100   100   001    Pre-fail  Always     -            6961
  4 Start_Stop_Count        
    0x0032  100   100   000    Old_age   Always     -            376
  5 Reallocated_Sector_Ct   
    0x0033  100   100   050    Pre-fail  Always     -            0
  7 Seek_Error_Rate         
    0x000b  100   100   050    Pre-fail  Always     -            0
  8 Seek_Time_Performance   
    0x0005  100   100   050    Pre-fail  Offline    -            0
  9 Power_On_Hours          
    0x0032  092   092   000    Old_age   Always     -            3558
 10 Spin_Retry_Count        
    0x0033  107   100   030    Pre-fail  Always     -            0
 12 Power_Cycle_Count       
    0x0032  100   100   000    Old_age   Always     -            372
191 G-Sense_Error_Rate      
    0x0032  100   100   000    Old_age   Always     -            0
192 Power-Off_Retract_Count 
    0x0032  100   100   000    Old_age   Always     -            370
193 Load_Cycle_Count        
    0x0032  100   100   000    Old_age   Always     -            387
194 Temperature_Celsius     
    0x0022  100   100   000    Old_age   Always     -            21 (Lifetime Min/Max 18/46)
196 Reallocated_Event_Count 
    0x0032  100   100   000    Old_age   Always     -            0
197 Current_Pending_Sector  
    0x0032  100   100   000    Old_age   Always     -            0
198 Offline_Uncorrectable   
    0x0030  100   100   000    Old_age   Offline    -            0
199 UDMA_CRC_Error_Count    
    0x0032  200   253   000    Old_age   Always     -            0
220 Disk_Shift              
    0x0002  100   100   000    Old_age   Always     -            0
222 Loaded_Hours            
    0x0032  092   092   000    Old_age   Always     -            3555
223 Load_Retry_Count        
    0x0032  100   100   000    Old_age   Always     -            0
224 Load_Friction           
    0x0022  100   100   000    Old_age   Always     -            0
226 Load-in_Time            
    0x0026  100   100   000    Old_age   Always     -            561
240 Head_Flying_Hours       
    0x0001  100   100   001    Pre-fail  Offline    -            0

top

[BBM Info]


-------------------------------------------------------------------------------
Physical Drive Id: 1
Total Defect Blocks: 0

-------------------------------------------------------------------------------
Physical Drive Id: 2
Total Defect Blocks: 0

-------------------------------------------------------------------------------
Physical Drive Id: 3
Total Defect Blocks: 0

-------------------------------------------------------------------------------
Physical Drive Id: 4
Total Defect Blocks: 0

top

[Phydrv Verbose Info]


-------------------------------------------------------------------------------
PdId: 1
OperationalStatus: Dead
Alias: 
PhysicalCapacity: 4TB                  ConfigurableCapacity: 4TB
UsedCapacity: 4TB                      LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.0              Location: Encl1 Slot1
ModelNo: TOSHIBA MD04ACA4
SerialNo: Y5EEKKEAFSAA                 FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes                 WriteCache: Enabled
RLACacheSupport: Yes                   RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ                 CmdQueuing: Enabled
CmdQueueDepth: 32                      MediumErrorThreshold: 64
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes
DriveTemperature: 19C/66F              ReferenceDriveTemperature: N/A
Flags: N/A                             LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte

-------------------------------------------------------------------------------
PdId: 2
OperationalStatus: OK
Alias: 
PhysicalCapacity: 4TB                  ConfigurableCapacity: 4TB
UsedCapacity: 4TB                      LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.1              Location: Encl1 Slot2
ModelNo: TOSHIBA MD04ACA4
SerialNo: 4719KRMYFSAA                 FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes                 WriteCache: Enabled
RLACacheSupport: Yes                   RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ                 CmdQueuing: Enabled
CmdQueueDepth: 32                      MediumErrorThreshold: 64
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F              ReferenceDriveTemperature: N/A
Flags: N/A                             LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte

-------------------------------------------------------------------------------
PdId: 3
OperationalStatus: OK
Alias: 
PhysicalCapacity: 4TB                  ConfigurableCapacity: 4TB
UsedCapacity: 4TB                      LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.2              Location: Encl1 Slot3
ModelNo: TOSHIBA MD04ACA4
SerialNo: Z5G9KF1ZFSAA                 FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes                 WriteCache: Enabled
RLACacheSupport: Yes                   RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ                 CmdQueuing: Enabled
CmdQueueDepth: 32                      MediumErrorThreshold: 64
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F              ReferenceDriveTemperature: N/A
Flags: N/A                             LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte

-------------------------------------------------------------------------------
PdId: 4
OperationalStatus: Dead
Alias: 
PhysicalCapacity: 4TB                  ConfigurableCapacity: 4TB
UsedCapacity: 4TB                      LogicalBlockSize: 512Bytes
ConfigStatus: Array0 No.3              Location: Encl1 Slot4
ModelNo: TOSHIBA MD04ACA4
SerialNo: 976QKB37FSAA                 FirmwareVersion: FP2A
DriveInterface: SATA 6Gb/s             Protocol: ATA/ATAPI-8
WriteCacheSupport: Yes                 WriteCache: Enabled
RLACacheSupport: Yes                   RLACache: Enabled
SMARTFeatureSetSupport: Yes
SMARTSelfTestSetSupport: Yes           SMARTErrorLoggingSupport: Yes
CmdQueuingSupport: NCQ                 CmdQueuing: Enabled
CmdQueueDepth: 32                      MediumErrorThreshold: 64
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
PowerSavingStatus: Full Power          TemperaturePollingInterval: 3 minutes
DriveTemperature: 20C/68F              ReferenceDriveTemperature: N/A
Flags: N/A                             LastUnconfiguredFragement: N/A
PhysicalSectorSize: 0Byte

top

[Disk Array Info]

===============================================================================
DaId Alias     OpStatus      CfgCapacity FreeCapacity   MaxContiguousCapacity 
===============================================================================
0    PromiseRA Degraded      16TB        0Byte          0Byte           

top

[Disk Array Verbose Info]


-------------------------------------------------------------------------------
DaId: 0
OperationalStatus: Degraded
Alias: PromiseRAID
PhysicalCapacity: 16TB                 ConfigurableCapacity: 16TB
FreeCapacity: 0Byte                    MaxContiguousCapacity: 0Byte
AvailableRAIDLevels: 0 5 6 10 1E
PDM: Enabled                           MediaPatrol: Enabled
NumberOfPhysicalDrives: 4              NumberOfLogicalDrives: 1
NumberOfDedicatedSpares: 0
UserSetPowerSavingLevel: 0             CurrentPowerSavingLevel: 0
PowerManagement: Enabled

Physical Drives in the Array:  
===============================================================================
SeqNo PdId CfgCapacity FreeCapacity OpStatus                                   
===============================================================================
0     1    4TB         3.42MB       Dead                                       
1     2    4TB         3.42MB       OK                                         
2     3    4TB         3.42MB       OK                                         
3     4    4TB         3.42MB       Dead                                       

Logical Drives in the Array:  
===============================================================================
LdId Alias          RAIDLevel Capacity  OpStatus                               
===============================================================================
0    Promise RAID   RAID5     12TB      Offline                                

Available Spares to the Array:  
===============================================================================
Id  OpStatus  PdId CfgCapacity Revertible Type      DedicatedToArray          
===============================================================================
No spare drive available in the array

top

[Disk Array Dump Info]

All Spare Info

Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte

-------------------------------------------------------------------------------
DaId: 0
OperationalStatus: Degraded
Alias: PromiseRAID
PhysicalCapacity: 16TB                 ConfigurableCapacity: 16TB
FreeCapacity: 0Byte                    MaxContiguousCapacity: 0Byte
AvailableRAIDLevels: 0 5 6 10 1E
PDM: Enabled                           MediaPatrol: Enabled
NumberOfPhysicalDrives: 4              NumberOfLogicalDrives: 1
NumberOfDedicatedSpares: 0
UserSetPowerSavingLevel: 0             CurrentPowerSavingLevel: 0
PowerManagement: Enabled

Physical Drives in the Array:  
===============================================================================
SeqNo PdId CfgCapacity FreeCapacity OpStatus                                   
===============================================================================
0     1    4TB         3.42MB       Dead                                       
1     2    4TB         3.42MB       OK                                         
2     3    4TB         3.42MB       OK                                         
3     4    4TB         3.42MB       Dead                                       

Logical Drives in the Array:  
===============================================================================
LdId Alias          RAIDLevel Capacity  OpStatus                               
===============================================================================
0    Promise RAID   RAID5     12TB      Offline                                

Available Spares to the Array:  
===============================================================================
Id  OpStatus  PdId CfgCapacity Revertible Type      DedicatedToArray          
===============================================================================
No spare drive available in the array

Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 08 03 00 00 08 03 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0040-004f: 50 72 6f 6d 69 73 65 52 41 49 44 00 00 00 00 00
0050-005f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0060-006f: 00 00 01 00 04 00 00 00 01 00 00 00 30 00 05 00
0070-007f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0080-008f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0090-009f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00a0-00af: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00b0-00bf: 00 00 00 00 00 00 00 00 00 00 01 00 00 00 00 00
00c0-00cf: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00d0-00df: 01 00 60 00 af be c0 d1 01 00 00 00 20 4a a9 d1
00e0-00ef: 01 00 00 00 20 20 20 20 20 20 20 20 59 35 45 45
00f0-00ff: 4b 4b 45 41 46 53 41 41 00 00 00 00 00 00 00 00
0100-010f: 00 00 00 00 01 00 01 00 00 00 00 00 00 00 00 00
0110-011f: 01 00 00 00 01 00 00 00 00 00 00 00 01 00 60 01
0120-012f: af be c0 d1 01 00 00 00 20 4a a9 d1 01 00 00 00
0130-013f: 20 20 20 20 20 20 20 20 34 37 31 39 4b 52 4d 59
0140-014f: 46 53 41 41 00 00 00 00 00 00 00 00 00 00 00 00
0150-015f: 02 00 01 00 00 00 00 00 00 00 00 00 02 00 00 00
0160-016f: 02 00 00 00 00 00 00 00 01 00 60 01 af be c0 d1
0170-017f: 01 00 00 00 20 4a a9 d1 01 00 00 00 20 20 20 20
0180-018f: 20 20 20 20 5a 35 47 39 4b 46 31 5a 46 53 41 41
0190-019f: 00 00 00 00 00 00 00 00 00 00 00 00 03 00 01 00
01a0-01af: 00 00 00 00 00 00 00 00 03 00 00 00 03 00 00 00
01b0-01bf: 00 00 00 00 01 00 60 00 af be c0 d1 01 00 00 00
01c0-01cf: 20 4a a9 d1 01 00 00 00 20 20 20 20 20 20 20 20
01d0-01df: 39 37 36 51 4b 42 33 37 46 53 41 41 00 00 00 00
01e0-01ef: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
01f0-01ff: 00 00 00 00 05 00 04 00 50 72 6f 6d 69 73 65 20
0200-020f: 52 41 49 44 00 00 00 00 00 00 00 00 00 00 00 00
0210-021f: 00 00 00 00 00 00 00 00 00 08 00 00 00 90 fb 74
0220-022f: 05 00 00 00 01 00 05 00 03 00 00 00 01 00 00 00
0230-023f: 04 00 00 00 22 0c 00 01 55 70 fe 1f 00 00 00 00
0240-024f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0250-025f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0260-026f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0270-027f: 00 00 04 00 01 00 00 01 00 00 00 00 00 00 00 00
0280-028f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0290-029f: 00 00 00 00 00 30 a9 d1 01 00 00 00 00 00 00 00
02a0-02af: 00 00 00 00 01 00 60 00 00 00 00 00 00 00 00 00
02b0-02bf: 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00
02c0-02cf: 00 00 00 00 00 30 a9 d1 01 00 00 00 01 00 00 00
02d0-02df: 01 00 00 00 01 00 60 01 00 00 00 00 00 00 00 00
02e0-02ef: 00 00 00 00 00 00 00 00 02 00 00 00 00 00 00 00
02f0-02ff: 00 00 00 00 00 30 a9 d1 01 00 00 00 02 00 00 00
0300-030f: 02 00 00 00 01 00 60 01 00 00 00 00 00 00 00 00
0310-031f: 00 00 00 00 00 00 00 00 03 00 00 00 00 00 00 00
0320-032f: 00 00 00 00 00 30 a9 d1 01 00 00 00 03 00 00 00
0330-033f: 03 00 00 00 01 00 60 00 00 00 00 00 00 00 00 00
0340-0347: 00 00 00 00 00 00 00 00
End Hex Dump in Byte

Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte

top

[Logdrv Info]

===============================================================================
LdId Alias       OpStatus      Capacity  Stripe RAID    CachePolicy     SYNCed
===============================================================================
0    Promise RAI Offline       12TB      1MB    RAID5   RAhead/WBack    Yes   

top

[Logdrv Verbose Info]


-------------------------------------------------------------------------------
LdId: 0
ArrayId: 0                             SYNCed: Yes
OperationalStatus: Offline
Alias: Promise RAID                    TRIMSupport: Not Support TRIM
SerialNo: 00000000000000000000000008E2A31D6C72B105
WWN: 220c-0001-5570-fe1f               PreferredCtrlId: N/A
RAIDLevel: RAID5                       StripeSize: 1MB
Capacity: 12TB                         PhysicalCapacity: 16TB
ReadPolicy: ReadAhead                  WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4                         NumOfAxles: 1
SectorSize: 512Bytes                   RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1     ParityPace: N/A
CodecScheme: N/A

top

[Logdrv Dump Info]


-------------------------------------------------------------------------------
LdId: 0
ArrayId: 0                             SYNCed: Yes
OperationalStatus: Offline
Alias: Promise RAID                    TRIMSupport: Not Support TRIM
SerialNo: 00000000000000000000000008E2A31D6C72B105
WWN: 220c-0001-5570-fe1f               PreferredCtrlId: N/A
RAIDLevel: RAID5                       StripeSize: 1MB
Capacity: 12TB                         PhysicalCapacity: 16TB
ReadPolicy: ReadAhead                  WritePolicy: WriteBack
CurrentWritePolicy: WriteBack
NumOfUsedPD: 4                         NumOfAxles: 1
SectorSize: 512Bytes                   RAID5&6Algorithm: right asymmetric (4)
TolerableNumOfDeadDrivesPerAxle: 1     ParityPace: N/A
CodecScheme: N/A

Begin Hex Dump in Byte
0000-000f: 00 22 19 82 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: c8 00 00 00 c8 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0040-004f: 00 00 05 00 01 00 05 00 13 00 00 00 00 90 fb 74
0050-005f: 05 00 00 00 00 c0 a4 46 07 00 00 00 00 00 00 00
0060-006f: 00 00 00 00 01 00 04 00 01 00 00 00 00 08 00 00
0070-007f: 00 00 00 04 50 72 6f 6d 69 73 65 20 52 41 49 44
0080-008f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0090-009f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00a0-00af: 08 e2 a3 1d 6c 72 b1 05 22 0c 00 01 55 70 fe 1f
00b0-00bf: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00c0-00cf: 00 00 00 00 00 00 00 00 ff ff ff 32 00 00 00 00
00d0-00df: 20 00 00 00 20 00 00 00 40 00 00 00 00 00 00 00
00e0-00ef: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00f0-00ff: 00 00 01 01 58 23 a5 50 6d 23 a5 50 00 00 00 00
0100-0107: 00 00 00 00 00 00 00 00
End Hex Dump in Byte

top

[Error Table Info]

[Checktable Info]

top

[Statistic Info]


-------------------------------------------------------------------------------
Controller Statistics

-------------------------------------------------------------------------------
ControllerId: 1
DataTransferred: 0Byte
ReadDataTransferred: 0Byte             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 1                           NonRWRequest: 1
ReadIORequest: 0                       WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

-------------------------------------------------------------------------------
Physical Drive Statistics

-------------------------------------------------------------------------------
PhyDrvId: 1
DataTransferred: 588KB
ReadDataTransferred: 588KB             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 26                          NonRWRequest: 8
ReadIORequest: 18                      WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

-------------------------------------------------------------------------------
PhyDrvId: 2
DataTransferred: 292KB
ReadDataTransferred: 292KB             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 24                          NonRWRequest: 8
ReadIORequest: 16                      WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

-------------------------------------------------------------------------------
PhyDrvId: 3
DataTransferred: 260KB
ReadDataTransferred: 260KB             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 20                          NonRWRequest: 8
ReadIORequest: 12                      WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

-------------------------------------------------------------------------------
PhyDrvId: 4
DataTransferred: 260KB
ReadDataTransferred: 260KB             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 20                          NonRWRequest: 8
ReadIORequest: 12                      WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

-------------------------------------------------------------------------------
Logical drive Statistics

-------------------------------------------------------------------------------
LogDrvId: 0
DataTransferred: 0Byte
ReadDataTransferred: 0Byte             WriteDataTransferred: 0Byte
Errors: 0                              NonRWErrors: 0
ReadErrors: 0                          WriteErrors: 0
IORequest: 1                           NonRWRequest: 1
ReadIORequest: 0                       WriteIORequest: 0
StatsStartTime: Nov 15, 2023 12:23:48
StatsCollectionTime: Nov 15, 2023 12:26:02

top

[Spare Info]

===============================================================================
Id  OpStatus  PdId CfgCapacity Revertible Type      DedicatedToArray          
===============================================================================
No configured spare drive in the subsystem


[Spare Verbose Info]

No configured spare drive in the subsystem

top

[Spare Dump Info]

No configured spare drive in the subsystem

Begin Hex Dump in Byte
0000-000f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0010-001f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0020-002f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0030-003f: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
End Hex Dump in Byte

top

[BGA Info]

-------------------------------------------------------------------------------
BGA Summary
-------------------------------------------------------------------------------
NumberOfRebuild: 0                     NumberOfMigration: 0
NumberOfPDM: 0                         NumberOfTransition: 0
NumberOfSync: 0                        NumberOfInit: 0
NumberOfRC: 0                          NumberOfMP: 0
NumberOfLunC: 0
LastMPStart: Nov 15, 2012 17:16:08     LastMPStop: Nov 15, 2012 17:16:29

-------------------------------------------------------------------------------
BGA Settings
-------------------------------------------------------------------------------
AutoRebuild: Enabled                   MediaPatrol: Enabled
AutoRebuildToDeadDisk: Disabled

RebuildRate: High                      MigrationRate: High
PDMRate: High                          TransitionRate: Medium
SyncRate: High                         InitRate: Medium
RCRate: Medium
ReAssignedBlock: 32                    ErrorBlock: 32

-------------------------------------------------------------------------------
BGA Progress
-------------------------------------------------------------------------------

top

[Runtime Event Info]


-------------------------------------------------------------------------------
SeqNo: 0                               Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Nov 15, 2023 07:23:48       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 1                               Device: SEP 1
EventId: 0x00060002                    Severity: Info
TimeStamp: Nov 15, 2023 07:23:48       DefaultId: 0x00060002
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: SEP is found

-------------------------------------------------------------------------------
SeqNo: 2                               Device: LD 0
EventId: 0x00090003                    Severity: Major
TimeStamp: Nov 15, 2023 07:23:48       DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 0C00015570FE1F
Description: Logical drive has been placed offline. Possible Data Loss


[NVRAM Event Info]


-------------------------------------------------------------------------------
SeqNo: 2591                            Device: PD 4
EventId: 0x000D0003                    Severity: Info
TimeStamp: May 15, 2023 10:59:19       DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset

-------------------------------------------------------------------------------
SeqNo: 2592                            Device: PD 4
EventId: 0x000D000F                    Severity: Minor
TimeStamp: May 15, 2023 10:59:19       DefaultId: 0x000D000F
SpecData: 00079B080000000000 0000012020202020 57442D574D415750 30353337313933
Description: Bad sector is found on physical disk

-------------------------------------------------------------------------------
SeqNo: 2593                            Device: PD 4
EventId: 0x000D001A                    Severity: Major
TimeStamp: May 15, 2023 10:59:25       DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal

-------------------------------------------------------------------------------
SeqNo: 2594                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 15, 2023 10:59:25       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2595                            Device: PD 4
EventId: 0x000D000B                    Severity: Warning
TimeStamp: May 15, 2023 10:59:25       DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed

-------------------------------------------------------------------------------
SeqNo: 2596                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 15, 2023 16:54:34       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2597                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 16, 2023 07:54:45       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2598                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 16, 2023 07:54:45       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2599                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 16, 2023 15:30:04       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2600                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 17, 2023 07:50:25       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2601                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 17, 2023 07:50:25       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2602                            Device: PD 4
EventId: 0x000D0011                    Severity: Minor
TimeStamp: May 17, 2023 10:05:39       DefaultId: 0x000D0011
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Command times out on physical disk

-------------------------------------------------------------------------------
SeqNo: 2603                            Device: PD 4
EventId: 0x000D0003                    Severity: Info
TimeStamp: May 17, 2023 10:05:39       DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset

-------------------------------------------------------------------------------
SeqNo: 2604                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 17, 2023 17:37:16       DefaultId: 0x00040006
SpecData: 110000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host unplug

-------------------------------------------------------------------------------
SeqNo: 2605                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 18, 2023 07:38:31       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2606                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 18, 2023 07:38:31       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2607                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 18, 2023 15:23:05       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2608                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 19, 2023 07:35:35       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2609                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 19, 2023 07:35:35       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2610                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 19, 2023 16:57:25       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2611                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 22, 2023 07:44:46       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2612                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 22, 2023 07:44:46       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2613                            Device: PD 4
EventId: 0x000D0011                    Severity: Minor
TimeStamp: May 22, 2023 08:30:03       DefaultId: 0x000D0011
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Command times out on physical disk

-------------------------------------------------------------------------------
SeqNo: 2614                            Device: PD 4
EventId: 0x000D0003                    Severity: Info
TimeStamp: May 22, 2023 08:30:04       DefaultId: 0x000D0003
SpecData: 000000000000000000 0000012020202020 57442D574D415750 30353337313933
Description: Physical Disk has been reset

-------------------------------------------------------------------------------
SeqNo: 2615                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 22, 2023 16:40:36       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2616                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: May 23, 2023 07:26:26       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2617                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: May 23, 2023 07:26:26       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2618                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: May 23, 2023 08:12:30       DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2619                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 19, 2023 13:14:49       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2620                            Device: LD 0
EventId: 0x00090004                    Severity: Major
TimeStamp: Oct 19, 2023 13:14:49       DefaultId: 0x00090004
SpecData: 000000000000000000 0000000000000000 0000000000000022 75000155C93E43
Description: Logical drive has been set to critical

-------------------------------------------------------------------------------
SeqNo: 2621                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Oct 19, 2023 13:20:08       DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2622                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 19, 2023 13:25:59       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2623                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Oct 19, 2023 14:00:15       DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2624                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 30, 2023 09:44:17       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2625                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Oct 30, 2023 09:44:46       DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2626                            Device: PD 3
EventId: 0x000D001A                    Severity: Major
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal

-------------------------------------------------------------------------------
SeqNo: 2627                            Device: LD 0
EventId: 0x00090003                    Severity: Major
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 1E0001552E01B7
Description: Logical drive has been placed offline. Possible Data Loss

-------------------------------------------------------------------------------
SeqNo: 2628                            Device: PD 4
EventId: 0x000D001A                    Severity: Major
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal

-------------------------------------------------------------------------------
SeqNo: 2629                            Device: PD 3
EventId: 0x000D000B                    Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed

-------------------------------------------------------------------------------
SeqNo: 2630                            Device: PD 4
EventId: 0x000D000B                    Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed

-------------------------------------------------------------------------------
SeqNo: 2631                            Device: PD 2
EventId: 0x000D001A                    Severity: Major
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal

-------------------------------------------------------------------------------
SeqNo: 2632                            Device: PD 1
EventId: 0x000D001A                    Severity: Major
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D001A
SpecData: 000000000800000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk is marked as DEAD due to removal

-------------------------------------------------------------------------------
SeqNo: 2633                            Device: PD 2
EventId: 0x000D000B                    Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed

-------------------------------------------------------------------------------
SeqNo: 2634                            Device: PD 1
EventId: 0x000D000B                    Severity: Warning
TimeStamp: Oct 30, 2023 09:44:53       DefaultId: 0x000D000B
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: Physical Disk has been removed

-------------------------------------------------------------------------------
SeqNo: 2635                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 30, 2023 10:07:39       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2636                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Oct 30, 2023 10:08:47       DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2637                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 30, 2023 10:09:37       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2638                            Device: PD 1
EventId: 0x000D0000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:50       DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020353831394B 37474B464A4B41
Description: Physical Disk is marked online

-------------------------------------------------------------------------------
SeqNo: 2639                            Device: PD 2
EventId: 0x000D0000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:50       DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020353841314B 414B58464A4B41
Description: Physical Disk is marked online

-------------------------------------------------------------------------------
SeqNo: 2640                            Device: PD 3
EventId: 0x000D0000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:50       DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 202020383843354B 354538464A4B41
Description: Physical Disk is marked online

-------------------------------------------------------------------------------
SeqNo: 2641                            Device: PD 4
EventId: 0x000D0000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:50       DefaultId: 0x000D0000
SpecData: 000000000000000000 0000012020202020 20202032384F424B 34484B464A4B41
Description: Physical Disk is marked online

-------------------------------------------------------------------------------
SeqNo: 2642                            Device: DA 0
EventId: 0x00130000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:51       DefaultId: 0x00130000
SpecData: 000000000000000000 0000000000000000 0000000000000048 32030000000000
Description: New disk array has been created

-------------------------------------------------------------------------------
SeqNo: 2643                            Device: LD 0
EventId: 0x00090000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:51       DefaultId: 0x00090000
SpecData: 000000000000000000 0000000000000000 0000000000000022 61000155CBEB82
Description: A new Logical drive has been created

-------------------------------------------------------------------------------
SeqNo: 2644                            Device: LD 0
EventId: 0x00120000                    Severity: Info
TimeStamp: Oct 30, 2023 10:43:51       DefaultId: 0x00120000
SpecData: 000000000000000000 0000000000000000 0000000000000022 61000155CBEB82
Description: Synchronization is started

-------------------------------------------------------------------------------
SeqNo: 2645                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Oct 31, 2023 02:09:35       DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2646                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Oct 31, 2023 07:35:35       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2647                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Nov 2, 2023 17:27:32        DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2648                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Nov 3, 2023 07:31:24        DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2649                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Nov 3, 2023 17:20:40        DefaultId: 0x00040006
SpecData: 010000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by host shutdown

-------------------------------------------------------------------------------
SeqNo: 2650                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Nov 6, 2023 07:36:43        DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2651                            Device: Ctrl 1
EventId: 0x00040006                    Severity: Info
TimeStamp: Nov 6, 2023 17:24:41        DefaultId: 0x00040006
SpecData: 160000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is stopped by Power button

-------------------------------------------------------------------------------
SeqNo: 2652                            Device: Ctrl 1
EventId: 0x00040005                    Severity: Info
TimeStamp: Nov 15, 2023 07:23:48       DefaultId: 0x00040005
SpecData: 000000000000000000 0000000000000000 0000000000000000 00000000000000
Description: The system is started

-------------------------------------------------------------------------------
SeqNo: 2653                            Device: LD 0
EventId: 0x00090003                    Severity: Major
TimeStamp: Nov 15, 2023 07:23:48       DefaultId: 0x00090003
SpecData: 000000000000000000 0000000000000000 0000000000000022 0C00015570FE1F
Description: Logical drive has been placed offline. Possible Data Loss

R P posted this 15 November 2023

Hi John,

Upon restarting today diagnose the issue I downloaded the attached service report

Which is all but unreadable.

Blelow is what was uncovered in my service report, which was not premitted to be uploaded to this forum:

You can upload a service report, but you have to zip it first.

however, when I went to power down the unit all 4 drives turned red.

According to phydrv, only 2 disks and marked dead.

===============================================================================
PdId Model        Type      Capacity  Location      OpStatus  ConfigStatus     
===============================================================================
1    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot1   Dead      Array0 No.0      
2    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot2   OK         Array0 No.1      
3    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot3   OK         Array0 No.2      
4    TOSHIBA MD04 SATA HDD  4TB       Encl1 Slot4   Dead      Array0 No.3

What are my options for recovering this data?

The events are not clear.

NVRAM| 2637 Oct 30, 2023 10:09:37    Info     Ctrl  1 The system is started
NVRAM| 2638 Oct 30, 2023 10:43:50    Info       PD  1 Physical Disk is marked online                            5819K7GKFJKA
NVRAM| 2639 Oct 30, 2023 10:43:50    Info       PD  2 Physical Disk is marked online                            58A1KAKXFJKA
NVRAM| 2640 Oct 30, 2023 10:43:50    Info       PD  3 Physical Disk is marked online                            88C5K5E8FJKA
NVRAM| 2641 Oct 30, 2023 10:43:50    Info       PD  4 Physical Disk is marked online                            28OBK4HKFJKA
NVRAM| 2642 Oct 30, 2023 10:43:51    Info       DA  0 New disk array has been created
NVRAM| 2643 Oct 30, 2023 10:43:51    Info       LD  0 A new Logical drive has been created              2261-0001-55CB-EB82
NVRAM| 2644 Oct 30, 2023 10:43:51    Info       LD  0 Synchronization is started                        2261-0001-55CB-EB82
NVRAM| 2645 Oct 31, 2023 02:09:35    Info     Ctrl  1 The system is stopped by host shutdown
NVRAM| 2646 Oct 31, 2023 07:35:35    Info     Ctrl  1 The system is started
NVRAM| 2647 Nov 02, 2023 17:27:32    Info     Ctrl  1 The system is stopped by host shutdown
NVRAM| 2648 Nov 03, 2023 07:31:24    Info     Ctrl  1 The system is started
NVRAM| 2649 Nov 03, 2023 17:20:40    Info     Ctrl  1 The system is stopped by host shutdown
NVRAM| 2650 Nov 06, 2023 07:36:43    Info     Ctrl  1 The system is started
NVRAM| 2651 Nov 06, 2023 17:24:41    Info     Ctrl  1 The system is stopped by Power button
NVRAM| 2652 Nov 15, 2023 07:23:48    Info     Ctrl  1 The system is started
NVRAM| 2653 Nov 15, 2023 07:23:48   Major       LD  0 Logical drive has been placed offline. Possible   220C-0001-5570-FE1F

The events don't show either drive going offline, and it's necessary to know which drive went offline first.

Can you verify that PD1 (the top drive) was the first drive to go offline?

If so I can help you bring the RAID alive.

T

John LiPuma posted this 16 November 2023

Apologies for the white text.

 

The top drive was definitely the first to go offiline. It had been offline for days leading up to the bottom drive failure on 11/14.

 

Thank you for working with me on this.

 

John

R P posted this 16 November 2023

 

Hi John,

So to recap the situation, all 4 drives are marked dead and PD1 was the first to go offline.

In this case you need to run the CLI by opening a terminal and typing promiseutil and hitting enter.

This is what you need to enter into the CLI...

phydrv -a online -p 4
phydrv -a online -p 3
phydrv -a online -p 2

At this point the the RAID5 should be online but critical. We need to start a rebuild on PD1 with this command.

rb -a start -d 0 -s 0 -p 1

A rebuild should start.

 

John LiPuma posted this 17 November 2023

Okay will do.

 

Is there any way that this causes more/irreprable damage to the drives?

R P posted this 17 November 2023

Hi John,

Is there any way that this causes more/irreprable damage to the drives?

I don't understand what you are asking.

This won't affect the state of  the drives.

Close