I have a R4 that has disappeared from my Mac (10.11.6), with the exception of System Information still sees it on the Thunderbolt port. Does anyone have any experience troubleshooting such a problem?
Pegasus R4 doesn't appear in Promise Utility
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- Last Post 19 September 2016
Jon Thompson
posted this
19 September 2016
Venkatachalam Settu
posted this
19 September 2016
- Last edited 19 September 2016
Hi,
Can you see the Promise Pegasus from Disk Utility? Are you able to access the Promise Utility on your mac machine? What is the last change made on the unit? Please let me know the LED status of the unit.
Thanks.
Jon Thompson
posted this
19 September 2016
No, I cannot see it in Disk Utility.
Yes, I can access the Promise Utility on my Mac, as indicated in the subject of this discussion.
I updated the firmware a few weeks ago, but it was running fine since then, so I don't suspect it.
The LEDs look normal.
Oh, and my mistake, it's an R6.
Venkatachalam Settu
posted this
19 September 2016
Hi,
It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the exact issue.You can call technical support at 408-228-1500 or reach out through support case at https://support.promise.com/.
Thanks.
