Pegasus R4 cannot be detected/mounted/found/showing up

  • Last Post 14 April 2020
Zhaoli GAO posted this 11 April 2020


Does anyone have the problem that R4 can not be detected? I have the issue that is identical to a post couple years ago.

"Here's what I got:

  • The system does not automatically recognize the drive when connecting (no pop up message, nothing in Finder, nothing on the desktop).
  • I've upgraded all the latest promise utility software (I think). However, I cannot see anything using the Promise Utility activated (no window pops up).
  • Under System Information --> Thunderbolt, the system reads that a "Pegasus R-Series" is connected. On the port (upstream), it also says "device connected".
  • The drive is not recognized in Disk Utility."

Raghuraman Kannan posted this 14 April 2020

Hi Zhaoli,

We see that you have already opened a  support case. Please follow up that case for updates.

Thanks !