Pegasus R4 bay 4 repeatedly killing drives

  • 146 Views
  • Last Post 11 August 2023
Jon Grimson posted this 11 August 2023

After years of use my Pegasus R-4 has now killed 3 drives in the last bay. Each time they have succesfully rebuilt and lasted a few days then red light and DEAD in Promise Utility. So are these drives actually dead? Seems like they couldn't be. How do I solve this problem?

Attached Files

Order By: Standard | Latest | Votes
R P posted this 11 August 2023

Hi John,

I did not notice that you attached it to the original post. That being said...

First, this is a Pegasus1 R4, not a Pegasus R4i which is the category you posted this to. If we don't know the product being discussed we can't understand the issue correctly and we can't necessarily give good advise.

The same drive has been installed since Aug 3rd when the logs start. The drive serial number is at the far right.

NVRAM| 7092 Aug 03, 2023 09:53:35   Minor     PD  4 Command times out on physical disk   333AK60MF
NVRAM| 7093 Aug 03, 2023 09:53:35    Info       PD  4 Physical Disk has been reset               333AK60MF
NVRAM| 7094 Aug 03, 2023 09:55:36   Minor     PD  4 Command times out on physical disk   333AK60MF
NVRAM| 7095 Aug 03, 2023 09:55:36    Info       PD  4 Physical Disk has been reset               333AK60MF

As you can see the drive is timing out and being reset by the firmware.

On Aug 11th it shows that the drive was marked dead due to removal.

NVRAM| 7144 Aug 11, 2023 10:19:42   Minor       PD  4 Command times out on physical disk   333AK60MF
NVRAM| 7145 Aug 11, 2023 10:19:44    Info         PD  4 Physical Disk has been reset               333AK60MF
NVRAM| 7146 Aug 11, 2023 10:19:50   Major       PD  4 Physical Disk is marked as DEAD due to removal
NVRAM| 7147 Aug 11, 2023 10:19:50   Major       LD  0 Logical drive has been set to critical 226C-0001-5527-1CE2
NVRAM| 7148 Aug 11, 2023 10:19:50 Warning     PD  4 Physical Disk has been removed

This drive was failing anyway and would have eventually been marked dead by the firmware, but the event logs show it was physically removed. If the drive was not physically removed then the Pegasus may be developing a poblem with slot 4.

Also there is no SMART data. Please open a terminal, enter 'promiseutil' and enter the command 'smart' and copy and paste it into a comment. This will let me know the status of the hard drives.

Jon Grimson posted this 11 August 2023

Yes, I did that it is attached to the very first post above

R P posted this 11 August 2023

Hi Jon,

Please compress the service report and attach it to your forum post. There is an "attach" button at the right side of each post.

You need to compress is because you cannot attach an html file, zip files can be attached.

Jon Grimson posted this 11 August 2023

I installed new Promise Utility software and generetad service report. Please confirm that you received. Thank you.

R P posted this 11 August 2023

Hi Jon,

Since you have an M4i you must be using an Intel Mac Pro. The error message means you selected an M1 Promise Utility.

Please delete the Utility you installed and install this Promise Utility (v4.06.0000.01).

Jon Grimson posted this 11 August 2023

Unable to save service report/ Also method with terminal doesn't work "Bad CPU type in executable"

R P posted this 11 August 2023

Hi Jon,

More information is needed. Please get a service report from the Promise Utility, zip it and upload it here.

Close