Pegasus R4 4TB - Red Lights - Help

  • Last Post 22 August 2020
Michael Jordan posted this 20 August 2020

Red lights are on after 2 power surges. Is there any way to rebuild/recover the data? Any help would be much appreciated!


Ranjith kumar posted this 22 August 2020

Hi Michael,

Please reach us through creating the web support case id at with attaching subsystem report, so we can verify and help on this.

Steps to save the subsystem report:


- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Below is the Promise KB link to know how to attach files to the web support case:


Promise Team