Pegasus R3 won't turn on after update to 10.15.2

  • Last Post 30 January 2020
carson porter posted this 27 January 2020

After updating to 10.15.2 (thanks, forced upgrade from IT) my Pegasus will not turn on at all. 


Blue lights on the machine (including drives and thunderbolt 3 connection light) after I restart, but no connection. I installed the driver from the website and still no connection after restart. 

Tried different thunderbolt cables and no improvement. 

Finally, I powered down and moved the unit to another computer......but NOW IT WON'T POWER ON AT ALL. 


Any ideas? Live chat tech support can't solve it. 

Raghuraman Kannan posted this 30 January 2020

Hi Carson,

We see that you have opened a Support case with us. Please check the case for further updates.

Thanks !