Hi,
Haven't used this drive in some time, but now I can't mount it/see it from my mac. I've updated the software, and updated my mac to Sierra. I've tried everything I have found on your site, but to no avail.
Help, please!
Mary Ann
Pegasus not mounting
- 156 Views
- Last Post 09 June 2017
Mary Ann Mayers
posted this
08 June 2017
Pradeep Chidambaranath
posted this
09 June 2017
Hi Mary Ann,
Please go to https://support.promise.com to register the product and create a new support ticket with the latest subsystem report for further assistance.
Go to the below link go download the latest version of the utility.
https://www.promise.com/DownloadFile.aspx?DownloadFileUID=4539
Follow the below step to save the subsystem report for further investigation.
- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report.
Regards
Pradeep C
