Pegasus hard drives make a lot of noise.

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  • Last Post 15 January 2021
Henry Hunter posted this 14 January 2021

I just received my Pegasus3 R6 24TB Raid 5 array. Does your Pegasus hard drives make a lot of noise while you’re archiving video in FCPX? Is this normal? I was archiving some 4K video which archived fine but, the hard drives made a lot of noise while doing so routerlogin. I'd like to add, the drives are quiet during native playback of the archive. I would sincerely appreciate it if you would let me know. 

Thank, HenryHunter

Ranjith kumar posted this 15 January 2021

Hi Henry,

Please confirm, is that  hard drives makes noise only when you archiving video in FCPX or any fie format?

Kindly reach  us through creating a web support case id  at support.promise.com with subsystem report.

Steps to save the subsystem report:

 

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

 

Below is the Promise KB link to know how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

Regards,

Promise Team

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