Pegasus 32 fan noise

  • Last Post 14 November 2020
Pete Dillon posted this 13 November 2020

Hi all, 

Today I added a Pegasus R32 4 to the studio, it sits next to an older Pegasus 2 R4.


I'm not sure why, but the R32 is markedly louder. The fans are sitting at 1200rpm and its decidedly noisy compared the older model, which is reporting 1100rpm, but is near silent.

Is there anything I can do? I've enjoyed having the pegaus on the desk next to the monitors, but I won't be able to manage that with the new model. 




Ranjith kumar posted this 14 November 2020

Hi Pete,

In order to assist you on this issue, we need to analyse the subsystem report, please save and attach it to web support case id at

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Below is the Promise KB link to know how to attach files to the web support case:



Promise Team