Pegasus 32 fan noise

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  • Last Post 25 March 2021
Pete Dillon posted this 13 November 2020

Hi all, 

Today I added a Pegasus R32 4 to the studio, it sits next to an older Pegasus 2 R4.

 

I'm not sure why, but the R32 is markedly louder. The fans are sitting at 1200rpm and its decidedly noisy compared the older model, which is reporting 1100rpm, but is near silent.

Is there anything I can do? I've enjoyed having the pegaus on the desk next to the monitors, but I won't be able to manage that with the new model. 

 

Thanks

Peter 

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Ranjith kumar posted this 25 March 2021

 

Hi Stuart,

Sorry for the inconvenience caused to you, but want to let you know its’s a normal behavior for Pegasus 32 units. 

1) When the Mac is asleep and Pegasus32 is asleep, the big fan rests, and the small fan runs. Pegasus32 will wake up when Mac wakes up.

2) When the shut down button or the power button is used, Pegasus is powered off, both big and small fan rest. Pegasus will not wake up automatically. It will have to be restarted.

Regards,

Promise Team

Stuart Bedford posted this 24 March 2021

Hi Peter,

Did you get any solution to this?

I have been in contact with Promise and all I get is the run around like the previous response where they continually ask for subsystem information.

Also does your unit turn off properly?

When I shut down my Imac, the unit's small fan stays on, constantly. 

thanks

Stu

Ranjith kumar posted this 14 November 2020

Hi Pete,

In order to assist you on this issue, we need to analyse the subsystem report, please save and attach it to web support case id at support.promise.com

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Below is the Promise KB link to know how to attach files to the web support case:

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

 

Regards,

Promise Team

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