Pegasus 32 4Bay Not Connecting to MacBook Pro

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  • Last Post 22 January 2020
Jacob Feiring posted this 22 January 2020

Hi, I recently purchased a Pegasus 32 4-Bay 16TB RAID.  I was told I could run it with my Mid 2015 Macbook Pro Retina if I acquired an apple Thunderbolt 3 male 2 female adapter.  When I connect the drive via adapter to computer it turns on but the drive is not recognizable (I cant access the RAID/drive via computer). I am currently running Sierra 10.12.6.

Do you have any thoughts regarding what the issue could be?  Thank you

 

Michael Sarmiento posted this 22 January 2020

It should work. This will not work if you are using USB-C to Thunderbolt 2.

Please contact Promise support if you currently experiencing issues. You reach support by opening a ticket support.promise.com or calling 408 228 1500 option 3. 

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