Hi Mike,
Thank you for choosing Promise Technology, Inc. for your storage needs.
In order to assist you further on this we need to analyze the subsystem report and the Black Magic speed test screenshots. Please create a web support ticket in suppport.promise.com by registering the product with the unit serial number(Located at the back of the chassis)and attach the files.
Steps to save the subsystem report:
- Open promise utility
- Click subsystem information icon on the top of the Promise Utility window
- Click the lock symbol on the left bottom corner of the screen to unlock the utility
- Click on save service report button to save the subsystem report and attach it to this case.
Below is the Promise KB link to know more on how to attach files to the web support case:
http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/
Regards,
Dinesh.K
Promise Tech Support