When will we see a new Utility and/or Firmware update for the Pegasus 3 R6 24TB? Backplane Temperature Warning after 15 minutes of use causing the cooling fan to ramp up from 1400rpm to 2200rpm.
Pegasus 3 R6 Utility and/or Firmware Update Needed
- 268 Views
- Last Post 11 July 2017
Raymond Sherman
posted this
07 July 2017
Venkatachalam Settu
posted this
07 July 2017
Hi Raymond,
We don't have any update on the new Utility or Firmware update for the Pegasus3 units. We will let you know the status if we have an update.
Thank you.
Raymond Sherman
posted this
07 July 2017
- Last edited 08 July 2017
"We will let you know the status if we have an update."
Seriously....... This really needs to be tested "in house” A.S.A.P.. and offered as an update. This is not an isolated problem due to having 49 units between the serial numbers of the two I had. Plus, the Promise tech’s tested and confirmed this issue with one they had. This simply confirms that an update is needed. You can also confirm these findings by reading my Case ID 20170623114954S. Thank you for your help, Ray
Raymond Sherman
posted this
08 July 2017
I have been conversing with other Pegasus3 R6 24TB owners and came across some very interesting differences. Owners “without" this issue have different Firmware & Serial numbers starting off differently than the two I had. In addition, they are not Symply Editions. The following is a link in this forum which concours with what I speaking of. Follow my reply (8’th one from the top) forward in that post. I know Promise is aware of this problem and I now feel that it has something to do with the Symply Editions as well. Thanks, Ray
https://forum.promise.com/thread/peg3-r6-for-imac-27-tb1-and-sierra-anything-i-need-to-know-before-buying/?postbadges=true
Raymond Sherman
posted this
10 July 2017
Below you will find the answer I received today from Promise Technology;
Ray,
I’ve forwarded your comments to the engineering team and asked when this will be available. Unfortunately, the release date won’t be until later this year from our corporate office in Taiwan. We are trying to push the date up but there is no specific date being given. I apologize for the delay and the frustration it is causing.
Regards,
John Holland
Raymond Sherman
posted this
11 July 2017
More comments from Promise Technology after John Hollands ......... Follow the same link as above.
