Pegasus 3 I can not transfer lots of RAW files simultaneously

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  • Last Post 29 July 2017
ALEXANDROS TSITOURIDIS posted this 29 July 2017

Hi! I recently purchased a Pegasus 3 R4 12TB Symply Edition and I have it connected with my macbook pro running El Capitain via a thunderbold 3 to thunderbold 2 adapter.

I'm a photographer and when i try to transfer my RAW files from my memory card reader to my Pegasus it won't let me to write more than 200 something RAW files at a time. If I check like 1000 RAW and drag and drop to my folder in Pegasus it just freeze there for ever. If I move the hole folder from my memory card then it copies the files.

Any advice? 

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Dinesh Kannusamy posted this 29 July 2017

Hi Alexandros, 

In order to assist you further on this we need to analyze the subsystem report, please create a web support case in support.promise.com and attach the report. 

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report and attach it to this case.

Regards,

Dinesh.K

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