Pegasus 2R4 - (4bay Drive) Drive 1 & 4 have red lights and drive in not accessible

  • 144 Views
  • Last Post 02 February 2022
David Yugovich posted this 01 February 2022

Hi,

 

I have a Pegasus 2R4 - (4bay Drive) Drives 1 & 4 have red lights. Drive does not appear on desktop.

Are the 2 drives really dead or is path to revcovery?

Thank you in advance for any help.

Best

David

Gautham Sakthi posted this 02 February 2022

Hi David,

Kindly register a web support ticket by going to support.promise.com and then attach the subsystem report to the case for further investigation.

Steps to save the subsystem report :
 
1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report

Close