Pegasus 2 wont connect with iMac Pro

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  • Last Post 12 March 2019
Gregory Garrison posted this 12 March 2019

I have been unable to resolve my Pegasus 2 connecting to Imac Pro.  I have talked with support, apple support and neither seem to be able to resolve the issue.

I have tried multiple apple thunderbolt 2 to 3 adapters and two seperate thunderbolt 2 cables.  I have all the current firmware loaded.

I know the drive works becuase I can connect it to my macbook pro and it works fine.  I just cannot successfully mount it to the iMac Pro.  

Alternatively if I purchase an R3 model that will work with the iMac Pro can I connect the R2 to teh R3 using an adapter.

 

Thanks 

arunkumar b posted this 12 March 2019

Hi Gregory,

Yes,you could daisy chain Pegasus2 with Pegasus3 using Thunderbolt3 to Thunderbolt2 adapter

Not sure what is happening exactly with your iMac Pro.If the Pegasus2 works fine on another computer,there is no issue with the unit.Please open support case in https://support.promise.com and attach the iMac Pro system report with Pegasus2 attached to investigate this issue further.

Click Apple Icon > About this Mac > More info > System Report > Choose 'File' & 'Save'

Regards

Arun

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