Pegasus 2 R8 will not mount.
Mac Pro (Intel, 2019)
macOS Monterrey v 12.2.1
Array has been working fine - not changes to OS but will not mount. Promise Utility sees the array and it has all green checks.
Attempting Disk Utility to mount results in the following error:
com.apple.DiskManagement.disenter error 0
Ran Disk Utility to no avail.
Firmware is 5.04.0000.64
Have created the Service Report from Promise Utility but don't see where to attach the file.
Totally missed the buttons on the upper right. Report attached
Hello Neal,
Kindly create a support case at support.promise.com and attach the service report to the case so we can check and assist you further.
Below link is how to attach the service report to the web case
https://kb.promise.com/thread/how-to-attach-files-to-your-web-case/
Hi Neal,
I know it's been a year but did you find a way to fiw your issue? I have *exactly* the same problem as what you described.
Hoping you managed to fix it last year!
N.
Support said to try Disk Warrior or Disk Saver, neither worked.
I tried Stellar Data Data Recovery which got it mounted but running First Aid (Mac) it failed again.
Unfortunately the only answer was to recreate the array if I had a backup of the data, otherwise I was out of luck. So much for the relative safety of a RAID solution.
I will add that Mac will report that it cannot repair the drive and then will mount enough to see the contents which may allow you pull the data off of it before you recreate
Trey
Very insightful, Neal – thanks a lot.
Currently running Disk Warrior to try rebuilding directory but it is so slow, due to a reported disk malfunction. They say I should leave it up running for up to a week like this... Let's see...
Best,
N.
