Pegasus 2 R8 will not mount

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  • Last Post 31 August 2022
Trey Neal posted this 31 August 2022

Pegasus 2 R8 will not mount. 

Mac Pro (Intel, 2019)

macOS Monterrey v 12.2.1

Array has been working fine - not changes to OS but will not mount.  Promise Utility sees the array and it has all green checks.

Attempting Disk Utility to mount results in the following error:

     com.apple.DiskManagement.disenter error 0

Ran Disk Utility to no avail.

Firmware is 5.04.0000.64

Have created the Service Report from Promise Utility but don't see where to attach the file.

 

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Trey Neal posted this 31 August 2022

Totally missed the buttons on the upper right. Report attached

Babatunde Akinkuolie posted this 31 August 2022

Hello Neal,

 Kindly create a support case at support.promise.com and attach the service report to the case so we can check and assist you further.

Below link is how to attach the service report to the web case

https://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

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