I have a Pegasus 2 R8. Since a blackout, the disk no longer completes the startup. I press the power button, and it lights up in orange. The startup procedure seems fine as the button turns blue. However, it shuts down completely within a few seconds, even before appearing on the desktop. Please don’t tell me the solution is to change the unit because I have 20 TB of important data on it that I can’t afford to lose.
It’s unacceptable that Promise doesn’t provide support for its products, even if they’re a few years old. These disks contain crucial data for customers who will never buy from Promise again and will spread negative publicity.
I hope to find a solution