Pegasus 2-R6 not Mounting to Mac Pro OS 11.0.1

  • 285 Views
  • Last Post 29 November 2020
Peter Noverr posted this 23 November 2020

My Pegasus2 drive has been working great for many years. This week it stopped mounting to my Mac Pro and is stuck in standby or idle mode. The Promise Utility app seems to working as it is connecting with the device.  Finder is not showing the device.  Any suggestions.

 

 

 

 

 

 

Attached Files

Order By: Standard | Latest | Votes
Ranjith kumar posted this 24 November 2020

Hi Peter,

In order to assist you on this issue, we need to analyse the subsystem report, please save and attach it to the web support case id at support.promise.com

Steps to save the subsystem report:

- Open promise utility

- Click subsystem information icon on the top of the Promise Utility window

- Click the lock symbol on the left bottom corner of the screen to unlock the utility

- Click on save service report button to save the subsystem report

Regards,

Promise Team

Peter Noverr posted this 28 November 2020

Promise Team - Can you tell me where to locate the file and case ID in the direction above? "Please save and attach it to the web support case id at support.promise.com"

Thanks!

jason ramasami posted this 29 November 2020

This is my exact problem although I am running an M1 mac mini. Help!

Close