Pegasus 2 R6 - 24T

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  • Last Post 12 December 2018
Jawad Sadiq posted this 11 December 2018

We use Pegasus 2 R6 - 24T that connected to macos Server.

Suddenly the server started and peeped few times and 4 HD failed at the same time. 

arunkumar b posted this 12 December 2018

Hi Jawad,

We are sorry for the inconvenience caused to you

It looks like we need to analyse the service report in order to find the exact problem.Please open a support case in https://support.promise.com and attach the report in the case

Steps to save the subsystem report :

 1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to this case.

Regards

Arun

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