Pegasus 2 R4 - video files play strangely, and macOS can't repair the disk, all OK in Promise Util

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  • Last Post 10 August 2017
Jes Dunlop posted this 10 August 2017

I noticed this first when Time Machine couldn't back up to the RAID anymore. Then when I remounted, I got the dialogue box for "macOS can't repair the disk", also saying that it's in Read Only mode, and I should backup/reformat the disk ASAP.

I checked Promise Utility, and all the drives appear to be functioning properly.

But I playback some of the video files on the drives, and they playback very pixelated/stuttered. I copied a few files from the drive onto my desktop, and they playback in the same pixelated/stuttered way.

Are ALL the copies on my RAID 5 corrupt? How is this possible if it was setup in a RAID 5? One end of my thunderbolt cable is slightly bent - could that be the issue? Thanks!

Devendra Kumar posted this 10 August 2017

Hi Jes,

It looks like this issue needs to be analyzed with the help of subsystem report of the unit to find out the problem Please go to https://support.promise.com and register the product under your name and create a support ticket with the latest subsystem report for further assistance.

Follow the below step to save the subsystem report for further investigation.

- Open Promise Utility.
- Click subsystem information icon on the top of the window.
- Click the lock symbol on the left bottom corner of the screen to unlock the utility.
- Click on save service report button to save the subsystem report

Regards

Dev

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