Pegasus 2 R4 not visible to my new 16 inch Macbook Pro (2019)

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  • Last Post 2 days ago
Sol Baish posted this 6 days ago

I am using the Apple Thunderbolt to USB C adaptor.  The promise utility app also does not work - the navigation panel bar opens, the app opens, but there is no contents pane or modal.

Please confirm what steps to take in order to access my data?

Please do not send me a link to any compatibility list which *doesn't* include Macbook Pro 16 inch.

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Ranjith kumar posted this 3 days ago

Hi Sol,

Could you confirm that your Mac have Thunderbolt 3 port or Thunderbolt 2 port?

If it's Thunderbolt 3 port, are you using Thunderbolt 3 to Thunderbolt 2 adapter to connect the Pegasus2?

Please reach us through support.promise.com for further assistance.

 

Regards,

Promise Team

Sol Baish posted this 2 days ago

Hi Ranjith,

Yes, Macbook pro -> Apple's Thunderbolt 3 (USB-C) to Thunderbolt 2 Adaptor -> Pegasus 2 R4

Sol

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