Pegasus 2 R4 not going to sleep
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- Last Post 13 May 2021
Hi, Thanks for the link to the article, I found it helpful!
Please read the Promise KB on this issue.
- Why won't my Pegasus stay asleep?
Kinldy open a support ticket by logging into support.promise.com and then you can attach a subsystem report of the unit so we can further investigate and assist you.
Steps to save the subsystem report :
1) Open Promise Utility.
2) Click subsystem information icon on the top of the window.
3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.
4) Click on save service report button to save the subsystem report
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