Pegasus 2 R4 not going to sleep

  • Last Post 13 May 2021
Hannah Kunde posted this 26 January 2021

Whever I put my MacPro to sleep, the R4 usually doesn't go into sleep mode.  It can do one of several things:

1. Cycling continually between going to sleep and then immediately returning to power on and never actually go into sleep mode,

2. or . . . remains in a "on" state but the power button turns orange

3. or . . . occasionally goes to sleep.

In addition, when Shutting the computer, the drive fails to shut down and hungs up the shutdown sequence for the computer.  I have had one minor event when PD2 "Command times out on physical disc" but the system immediately recovered with "Physical disc has been reset".  Whenever I use the Pegasus Utility, the Dashboard shows everything is GREEN.

Any suggestions?

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Gautham Sakthi posted this 27 January 2021

Hello Hannah,

Kinldy open a support ticket by logging into and then you can attach a subsystem report of the unit so we can further investigate and assist you.

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report


Promise Tech Support

R P posted this 23 March 2021

Please read the Promise KB on this issue.

Andrea Abraham posted this 13 May 2021

Hi, Thanks for the link to the article, I found it helpful!