Pegasus 2 R4 _2 drive failure. I hope Forumer RP gets to see this post!!!

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  • Last Post 16 April 2023
chandhiran polianisamy posted this 16 April 2023

LATEST UPDATE: i have solved the issue. i followed exactly what RP had mentioned in another POST where the user faced a very much similiar situation like mine.

The link to the other post is : 

https://forum.promise.com/thread/pegasus-r4-multiple-drive-failures/

__________________________________________________________

Hi Folks,

My Pegasus 2 R4 Drive 1 and 4 is down.

On 13 March, before i went for my holidays, drive 4 went down first. I decided to settle the issue when i am back. 

Today, i returned home and wanted to settle the issue. Turned it ON, and now Drive 1 is down as well.

I am lost and my heart rate is now elevated. I have sifted thru this forum and saw a few possible solutions but wouldnt dare to try it out yet. I now post whatever i could retrieve from Pegasus utility. MY life is at stake. 

** i saw a User nicked as RP assist someone out from a much similar situation @

 

https://forum.promise.com/thread/pegasus-r4-multiple-drive-failures/

 

I wish my problem is exactly as that issue. Maybe RP could confirm on this based on the provided error reports i provided below and if the solution would be the same?

chandhiran polianisamy posted this 16 April 2023

cliib> event

===============================================================================

Seq   Device          Severity TimeStamp             Description               

===============================================================================

    Ctrl 1          Info     Apr 16, 2023 20:29:12 The system is started     

    SEP 1           Info     Apr 16, 2023 20:29:12 SEP is found              

    LD 0            Major    Apr 16, 2023 20:29:12 Logical drive has been    

                                                     placed offline. Possible

                                                     Data Loss

    PD 3            Info     Apr 16, 2023 20:30:35 Power saving mode of the  

                                                     Physical Drive is changed

                                                     to IDLE.

    PD 2            Info     Apr 16, 2023 20:30:35 Power saving mode of the  

                                                     Physical Drive is changed

                                                     to IDLE.

    Array 1         Info     Apr 16, 2023 20:30:35 Power saving mode of the  

                                                     array is changed to IDLE.

 

 

--------------

 

 

cliib> phydrv

===============================================================================

PdId Model        Type      Capacity  Location      OpStatus  ConfigStatus     

===============================================================================

1    ST3000DM007- SATA HDD  3TB       Encl1 Slot1   Offline   Array0 No.0      

2    TOSHIBA DT01 SATA HDD  3TB       Encl1 Slot2   OK        Array0 No.1      

3    TOSHIBA DT01 SATA HDD  2TB       Encl1 Slot3   OK        Array0 No.2      

 

4    TOSHIBA DT01 SATA HDD  2TB       Encl1 Slot4   Offline   Array0 No.3    

 

cliib> phydrv -a online -p 1

 

cliib> array

===============================================================================

DaId Alias     OpStatus      CfgCapacity FreeCapacity   MaxContiguousCapacity 

===============================================================================

 

0              Degraded      8TB         0Byte          0Byte      

 

 

cliib> array -v

 

-------------------------------------------------------------------------------

DaId: 0

OperationalStatus: Degraded

Alias: 

PhysicalCapacity: 10TB                 ConfigurableCapacity: 8TB

FreeCapacity: 0Byte                    MaxContiguousCapacity: 0Byte

AvailableRAIDLevels: 0 5 6 10 1E

PDM: Enabled                           MediaPatrol: Enabled

NumberOfPhysicalDrives: 4              NumberOfLogicalDrives: 1

NumberOfDedicatedSpares: 0

UserSetPowerSavingLevel: 3             CurrentPowerSavingLevel: 0

PowerManagement: Enabled

 

Physical Drives in the Array:  

===============================================================================

SeqNo PdId CfgCapacity FreeCapacity OpStatus                                   

===============================================================================

    1    3TB         1TB          OK, Forced Online                          

    2    3TB         1TB          OK                                         

    3    2TB         2.76MB       OK                                         

    4    2TB         2.76MB       Offline                                    

 

Logical Drives in the Array:  

===============================================================================

LdId Alias          RAIDLevel Capacity  OpStatus                               

===============================================================================

                  RAID5     6TB       Critical                               

 

Available Spares to the Array:  

===============================================================================

Id  OpStatus  PdId CfgCapacity Revertible Type      DedicatedToArray          

===============================================================================

 

 

No spare drive available in the array

Close