Pegasus 2 R2+ RAID failure

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  • Last Post 19 December 2017
Richard Clark posted this 19 December 2017

On booting my Mac Pro this morning it informs me that it cannot initialise the connected Pegasus 2 R2+.  This has not occured before in about a year of regular operation. 

The normally blue on/off button on the top left of the unit is now red. Or it could be orange. It has been very hot but cooling in the room seems to be working.

The promise utility has a big red cross next to the RAID and no data available at all on what to do next nor how to trouble shoot from the manual.

What should I do?

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Devendra Kumar posted this 19 December 2017

Hi Richard,

It looks like this issue needs to be analyzed regarding this unit to find out the exact issue. Please call technical support at 408-228-1500 or reach out through support case at  https://support.promise.com.

Thanks

Richard Clark posted this 19 December 2017

Thank you for taking the time to response Dev,

I am in Australia so will go via the online method you suggest.

Best regards

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