Pegasus 2 not starting since last Mac cold start

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  • Last Post 20 June 2020
Jan GAI posted this 16 June 2020

Hello all,

After a shutdown of all my devices, Pegasus 2 linked by thunderbolt cable to my PowerMac 2013 running High Sierra stay down during Mac cold start.
If I "force" Pegasus to run with On button, This one light orange and after blue during ten seconds and seems to shutdown...

I have tried all the 4 Mac thunderbolt ports with always same behaviour...

I remember to have got the same problem long time ago, but I don't remember what I had done to make all to run fine again...

Anybody can help me ?

Many thanks by advance

Ranjith kumar posted this 20 June 2020

Hi Jan,

-Have you checked with swapping the Thunderbolt cable at Pegasus and Mac?

-Kindly shutdown the unit, mark the drive, remove all drives one by one, then power on the the unit without

drives and verify the status.

Please let us know the status through creating the web support case at support.promise.com.

Regards,

Promise Team

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