Offline

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  • Last Post 16 November 2022
Lisa Williams posted this 11 November 2022

Over the past few days, it said there were no photos on this Apollo. Then I couldn't move or delete. As of today it's offline. I turned it off and on again. I pressed the reset button. I replaced the ethernet cord. Now it just says, Offline! Connecting.  How can I access my files? So many documents and photos seem to be lost.

Babatunde Akinkuolie posted this 16 November 2022

Kindly register the unit using the serial number by logging into support.promise.com and open a web support ticket so we could check further.

  

Below is the Promise KB link to attach report in CRM:

 

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

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