Offline

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  • Last Post 3 weeks ago
Lisa Williams posted this 4 weeks ago

Over the past few days, it said there were no photos on this Apollo. Then I couldn't move or delete. As of today it's offline. I turned it off and on again. I pressed the reset button. I replaced the ethernet cord. Now it just says, Offline! Connecting.  How can I access my files? So many documents and photos seem to be lost.

Babatunde Akinkuolie posted this 3 weeks ago

Kindly register the unit using the serial number by logging into support.promise.com and open a web support ticket so we could check further.

  

Below is the Promise KB link to attach report in CRM:

 

http://kb.promise.com/thread/how-to-attach-files-to-your-web-case/

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