Minor event on Pegasus2 R4 error message

  • Last Post 18 September 2019
Frank Rodriguez posted this 18 September 2019

All of a sudden I am continually receiving the following error messages and the Pegasus drive has slowed to a snails pace. Additionally when I try and open these error messages nothing happens

Raghuraman Kannan posted this 18 September 2019

Hi Frank,

Looks like there is some issue with one of the hard drive in the unit. We need to analyse the logs to advise you on the next step.

Please register yourself as a user @ https://support.promise.com and open a case after registering the Product.

Also, include the Subsystem report for our analysis.

Steps to save the subsystem report :

1) Open Promise Utility.

2) Click subsystem information icon on the top of the window.

3) Click the lock symbol on the left bottom corner of the screen to unlock the utility.

4) Click on save service report button to save the subsystem report and attach it to the case.

Thanks !