macOS Catalina 10.15.4 issues?

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  • Last Post 14 April 2020
William Smith posted this 10 April 2020

I've got a Pegasus(1) R6 connected with a Thunderbolt3->Thunderbolt2 adapter to a brand new Mac Mini.

Since I upgraded to 10.15.4 (or around that time frame?) the Promise Utility stopped working, and reports:

 

Cannot launch Promise Utility (apache server), please change the port with user menu.

Changing the port doesn't help.

I've tried uninstalling and reinstalling both R_Promise_Utility_400000009.dmg and R_Promise_Utility_402000021_1013_1014.dmg and R_MacDrv_V6.2.9.zip to no avail.

 

Any idea what I'm doing wrong, or how I can fix this?  The drive is mounted and works fine, but I had a drive fail and get replaced, but I need to tell the array to rebuild, and I can't get into the UI...

 

Thanks!

 

Raghuraman Kannan posted this 14 April 2020

Hi William ,

In order to find the exact problem please register yourself as a user @https://support.promise.com/ and open a case with MAC System Report.

We will review the report and advise you on the next steps.

Thanks !

 

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