macOS 10.15 Catalina Compatibility

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David Brown posted this 09 September 2019

I use a PegasusR2 and, of course, the Promise Utility software. With macOS 10.15 Catalina due to be released soon, I would appreciate any information you have about compabibility. It will help me with formulating an Installation plan.

Thank you.

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Ranjith kumar posted this 12 September 2019

Hi David,

We have not tested yet Pegasus2 with Mac OS 10.15 Catalina, once it get official release, we will verify and will update you.
Kindly reach us through support.promise.com for quick response.

Note:Kindly eject the Pegasus2 volume if you are looking for Mac OS update before.

Thank you

Regards,

Promise Team

 

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David Brown posted this 12 September 2019

Thank you for the information.

Isaac Insoll posted this 09 October 2019

Hi, 

Now that 10.15 is out can we get an update on Pegasus2 Support?

I can log a support ticket if you wish but I'm sure I'm not the only person wanting to know this so I thought it would be better having the official response "in public". 

 

Thanks,

 

John Shinn posted this 09 November 2019

My mac updated automaticaly to Catalina now I am not able to get into my Pegasus2 drive.

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Jordane Elmassian posted this 11 November 2019

I have the same problem. I just upgraded last Friday. Now it's veteran's day I don't have access to the media we were planning to use with the Family. It's disapointing as you have known about this for 2 months now and have Catalina for one month.

daniel dayani posted this 12 November 2019

I have the same problem. I just upgraded last Friday. Now it's veteran's day I don't have access to the media we were planning to use with the Family. It's disapointing as you have known about this for 2 months now and have Catalina for one month.

 

I just bought this dang tihng and now its not being read on catalina. Can we please get a fix ASAP?

Shafikur Rahman posted this 28 November 2019

Hi Doonas,

 

 The Pegasus 2 is now supported with OS catalina. Please check our website https://promise.com/support for downloading the 

latest utility.

 

Regards

Promise Team

David Brown posted this 03 December 2019

The Release Notes on the download site list Promise Utility version Mac SW 4.04.0000.37 as newly available. However, I can not find it on your site. Also, the Check for Updates function in Promise Utility versoin 4.xxx.21 reports that it is the latest version. Please advise.

R P posted this 03 December 2019

Hi David,

There is a utility with support for 10.15 on the downloads page now. It was posted on 11/21/2019.

This filename is R_Promise_Utility_404000037.dmg, it's the utility you are looking for.

You can download it from here rather than the legacy page if you wish.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6285

David Brown posted this 03 December 2019

Thanks for the response. I didn't realize it would be on the Legacy Page of the Downloads Center - the Pegasus2 is also listed on the Current Products page, which confused me. The Pegasus2 R6 is still shown on your website - but is it discontinued (hence the Legacy status?)

Khaldun Karazoun posted this 5 weeks ago

I am getting this message when I try to mount Pegasus2 M4 on Catalina MAC OS. 

 

Could not mount “Promise Pegasus”. (com.apple.DiskManagement.disenter error -119930872.)

I already downloaded the utility and installed it.. Any other tips?

The pegasus Utility can see the Device and report on it.

However, I can not see the device on finder and when I try to mount Pegusus2 M4 from the MAC disk utility I get the error listed above.

HELP!!

Khaldun Karazoun posted this 5 weeks ago

Happy to report that problem is solved. 

2 Steps ..

1. Updated the Pegasus utility to the latest version. I suggest that you update using the utility check for updates menu 

2. Updated firmware using the utility check for updates after you update the utility. Reboots system automatically.

3. All Thunderbolt and USB drives are working now

Suheyl Khaki posted this 4 weeks ago

Hi David,

There is a utility with support for 10.15 on the downloads page now. It was posted on 11/21/2019.

This filename is R_Promise_Utility_404000037.dmg, it's the utility you are looking for.

You can download it from here rather than the legacy page if you wish.

https://www.promise.com/DownloadFile.aspx?DownloadFileUID=6285

Suheyl Khaki posted this 4 weeks ago

I am using Promise Utility 4.04.0000.39 (C01) on Catalina 10.15.2 on a Mac Pro 2019 with an Apple Thunderbolt 2-> 3 adapter.  My setup was working fine on my imac Pro after a driver update.  When I moved to the Mac Pro, I can no longer get the Pegasus 2 to be recognized.

 

Please advise.  I have applied the latest driver.

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