Mac Pro won't mount Pegasus R4

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  • Last Post 01 November 2016
Gerald Bonnington posted this 01 November 2016

My 2013 Mac Pro won't mount the Pegasus R4.  I'm running 10.12.1, I have tried to update the firmware using the Promise utility.  I also have an additional ARECA RAID running on the same mac Pro.

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Raghuraman Kannan posted this 01 November 2016

Hi Gerald,

The Pegasus R4 should work with MAC 10.12.1 . Can you please confirm if the Pegasus is connected directly to the Thunderbolt port and not the display port .

Can you attach the MAC system report using the below instructions .

(Click Apple Icon > About this Mac > System Report > Choose 'File' & 'Save)

Thank you 

 

 

Gerald Bonnington posted this 01 November 2016

The R4 is plugged directly into the MacPro. I have attatched a system report. Thanks

Gerald Bonnington posted this 01 November 2016

I tried to plug into my MacBook Pro to no avail.  The R4 shows blue lights everywhere but doesn't show up on desk top or in disk utillities

Venkatachalam Settu posted this 01 November 2016

Hi Gerald,

Could you please attach the mac system profiler to check further?

Thanks.

 

 

 

Gerald Bonnington posted this 01 November 2016

I've attatched the system profile report from the MacBook Pro

Venkatachalam Settu posted this 01 November 2016

Hi,

We are not able to see the attached mac system profiler. Please open a case at http://support.promise.com or call us at (408) 228-1500 to troubleshoot the issue.

Thanks.

Gerald Bonnington posted this 01 November 2016

The file is 5.6MB

Venkatachalam Settu posted this 01 November 2016

Hi Gerald,

Please create a web support case at http://support.promise.com and attach the mac system profiler to assist you further.

Thank you.

 

 

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