Mac doesn’t recognise r4

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  • Last Post 4 weeks ago
Jon Swallow posted this 4 weeks ago

hi, bit of a noob here. Just bought Pegasus2 r4 and trying to mount on my iMac high sierra 10.13.6 but I get the message it’s not readable. Options are initialise, ignore, eject. 

Ive installed utilities and updated drivers. Will initialise work?

i thought was just plug and play but apparently not

any help greatly appreciated

thank you

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Devendra Kumar posted this 4 weeks ago

Hi Jon,

As you mentioned this unit is brand new and there is no data in it then you can format the logical drive in the utility and see if its getting mounted.

Note: Make sure there shouldn't be any data or else format will purge the complete data in the volume

Thank you

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  • Jon Swallow
Jon Swallow posted this 4 weeks ago

Hi, the unit has been running overnight and system status is all clear.  However the mac still cannot see it so not sure what i can try next.  Any suggestions?

Jon Swallow posted this 4 weeks ago

having done a search maybe it just can't be 'seen' in finder, which is where i need it.

is this threads instructions still valid?

https://kb.promise.com/thread/the-promise-pegasus-icon-will-not-show-up-in-finder-even-though-disk-utility-says-it-is-mounted/

i don't want to mess anything up :)

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